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Serenity Behavioral Health System

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51 reviews
|Counseling & Mental Health|Augusta, GA 30906

3421 Mike Padgett Hwy, Augusta, GA 30906

(706) 432-4800

Closed now


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51 reviews
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Karen M. review for Serenity Behavioral Health System
Karen M. on BirdEye

6 months ago

08/04/2021, 14:15 PM
Yesterday was my first time dealing with them,I was not impressed. The psychiatrist was chalking up my Major depressive disorder because of my hypertension. Not true. Even when i was taking medication I felt the way i do now. Because i don't have insurance he gave me the lowest cost bp meds and nerve pill on the market. The bp meds he prescribed are the worst on the market. I am mentally ill not stupid. I worked in healthcare all my life and know the ins and outs of these meds. He basically wrote two scripts and sent me on my way. He didn't even listen to my concerns. And my appt was 2:45 and not called until 3:30 after being there since 7am. I thought maybe they wanted to see if i would snap. I spent 2 days in a mental holding cell in our local hosptial and this is where they recommended me to go. I tried suicide twice in my 20's and i am now 58. I was diagnosed 3 years ago with MDD. My recent mental holding on 1013 watch ,when released was MDD with psychotic features. Hypertension does not cause these issues. This place is the pits. My only happiness was a staff member lent me money for cigarettes because I was stuck there all day. Staff treated me well until i got to my appt. then this Dr. was old as the ill and just unconcerned about my pleas for help. I am not looking for heavy drugs. I nedd to have something that will take away my dark thougts and the inward pain i feel about life. 'Right off the bat I told him I wake in the morning wishing i didn't. If that doesn't signal needing help and envisioning myself stabbing myself with a steak knife I don't know what else i can say to make him understand.
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Greg K. review for Serenity Behavioral Health System
Greg K. on BirdEye

2 years ago

02/28/2020, 00:30 AM
Watch your billing very closely and speak to your insurance company often as they frequently utilize fraudulent tax ID numbers from random clinicians due to consistent ongoing investigations with Medicare/Medicaid. Not a stable and organized "company'. Go to bigger, more organized and departmental counseling agency to provide you the quality treatment that you need for help.
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Lisa S. review for Serenity Behavioral Health System
Lisa S. on Yellow Pages

4 years ago

11/17/2017, 15:52 PM
I know it can be hard in there but the work they do is very good.
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Meghan B. review for Serenity Behavioral Health System
Meghan B. on Yellow Pages

6 years ago

06/17/2016, 15:52 PM
Absolutely worst service ever. They don't offer appointments, suggest to wait outside 4 hours before they're open to be seen, don't give a damn about their guests, have no problem sending people on their way regardless of their state. Seriously I wouldn't wish this place on my worst enemy.
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Jill A. review for Serenity Behavioral Health System
Jill A. on Yellow Pages

7 years ago

05/28/2015, 05:42 AM
TERRIBLE!!!!!!!!!!!!!! AWFUL!!!!!!!!!!! Go to the ER if you need help..........this place SUCKS!!!!!!!! Dirty, slow, disrespectful!!!!!!!!!!! I wouldn't take my worst enemy there!!!!!
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kerobi82 review for Serenity Behavioral Health System
kerobi82 on Yellow Pages

12 years ago

11/18/2009, 15:52 PM
They want you to arrive 20 minutes early to every appointmemt but it really doesn't matter because there still going to be late on EVERY appointment that you have. The workers there have such a nonsholant attitude about it, they never make it there business to TRY to make anything go faster!!!!!!!!!!!!!!!!!!!!!!!!!
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