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Serendipity of Auburn

4.7

About this business

Location details

1550 Opelika Road, Auburn, AL, 36830, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
SunClosed
4.7187 reviews
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Katie Mae's profile image
Katie Mae 
recommend  Recommended
4 years ago

Serendipity is the cutest store! There’s so many different gift options as well as personalization for those gifts. 

Cissy AndBob Edwards's profile image
Cissy AndBob Edwards 
4 years ago

Not very good customer service - have been in this store twice. Nobody spoke to me or asked if they could help me either time. The first time I went to them and asked a question. They acted like they didn’t have time for me, were snobbish and rude. I believe in bad days and second chances so today was my second time. After being in the store for several minutes and even going near the counter to look at things, I just left because again they were too consumed with eating and talking to even address me. 😢 

Tina Peoples's profile image
Tina Peoples 
recommend  Recommended
4 years ago

Shout Out to the awesome employees at Serendipity Monogramming service in Auburn. Warm, courteous and professional service from the time we walked thru the doors. Nothing like the feeling of "we appreciate you!" Thanks for making Granny’s Baby “Blair” special!!! 

Caley Smith Guy's profile image
Caley Smith Guy 
4 years ago

Tried to go to store today to buy mask and took a special needs child with me who will not wear a mask due to her special needs. The staff was so rude about us coming in. I work in the medical field and understand the importance of mask but when I politely say that we have a special needs child that will not wear one there is no need to give me a look like I am less of a person and huff at me about a special needs child not wearing a mask! My heart was broken for the mother of this child. Special needs parents already have s... read more

Business response:

I’m so sorry you felt mistreated. It did take me a minute to process your request, I was honestly confused. My response to your request for the girl to not wear a mask was, “sure”. We do have a staff member who is immune compromised. 

Gabby Nikolich Kulkarni's profile image
Gabby Nikolich Kulkarni 
recommend  Recommended
4 years ago

Friendly staff and a great choice of gift ideas! 

Pat Odom's profile image
Pat Odom 
recommend  Recommended
4 years ago

Great folks to work with, interesting items. 

Merri Defoor's profile image
Merri Defoor 
recommend  Recommended
4 years ago

Always find some treasures at Serendipity!! The staff is amazing and prices are incredible!!! One of my go tos for gifts for friends and myself ;) 

Nicole Merritt's profile image
Nicole Merritt 
recommend  Recommended
4 years ago

Best customer service ever!! The staff at Serendipity always goes above & beyond to take care of your needs! 

Joann Elizabeth Fitcher's profile image
Joann Elizabeth Fitcher 
recommend  Recommended
4 years ago

their monograms are amazing! Love the big beefy monos... 

Frequently asked questions about Serendipity of Auburn

How is Serendipity of Auburn rated?

Serendipity of Auburn has a 4.7 star rating with 187 reviews. 

When is Serendipity of Auburn open?

Serendipity of Auburn is closed now. It will open at 10:00 a.m. 

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