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SEPHORA
- Beauty
- Estero, FL
About this business
Location details
23161 Fashion Dr #113, Estero, FL, 33928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, It looks like this is a duplicate review submitted under a different email. We are responding to both reviews with the same message in hopes that you are able to view at least one. We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store wit... read more
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! People are out here doing smash and grabs and Sephora cant refund my money for a completely unused product because its been 31 days?? This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store within 31 to 60 days. As the Kosas Concealer was returned beyond the 30 days, even though just by a day, it was correct for the store to apply your refund as a store merchandise credit... read more
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, It looks like this is a duplicate review submitted under a different email. We are responding to both reviews with the same message in hopes that you are able to view at least one. We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store wit... read more
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, It looks like this is a duplicate review submitted under a different email. We are responding to both reviews with the same message in hopes that you are able to view at least one. We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store wit... read more
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, It looks like this is a duplicate review submitted under a different email. We are responding to both reviews with the same message in hopes that you are able to view at least one. We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store wit... read more
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.5 star rating with 371 reviews.
When is SEPHORA open?
SEPHORA is closed now. It will open at 10:00 a.m.
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