SEPHORA

David L 

on BBB

5 years ago

Sephoras has an automated system when generating addresses that will supersede any input the customer enters. This creates false addresses which cannot be shipped. Sephoras cancellation takes over 48 hours to confirm and they will not escalate you to upper management. This retailer has an archaic internal system that forces the customers to seek resolution, not vice versa. 

Michelle M 

on BBB

5 years ago

Sephora has horrendous customer service. My package was never received, and Sephora refused to (in good faith) issue a replacement or a credit. I have never known another company to refuse to do that, especially given the fact that the mail system is not 100% reliable and that thefts occur. There were several items totaling $125. I will never shop at Sephora again. 

Amanda R 

on BBB

5 years ago

Horrible customer service!********************** is one of those companies that got so big and successful, it believes it can afford to take its most loyal customers for granted. They must believe that if they lose me, they won't feel the financial loss. So here's what happened today: after multiple emails, calls, and an online chat about why my $10 worth of Beauty Insider points were not reinstated after a return I made yesterday, I received one condescending response after another, and was just "invited" to read fine print... read more

Marie-Eve G 

on BBB

5 years ago

Very unsatisfied with my lost package from Sephora ******. *********** lost yet again my parcel. Sephora won't refund me nor send me another parcel. They only have to do a service **** to get their money back and refund me but no. So I am here without my skincare/makeup with a 250$ **** ??. *********** won't refund me because I am not the one who sent the parcel (obviously). I lost my day on the phone trying to save the situation but no Sephora doesn't care. You have lost a good costumer." 

Karla R 

on BBB

5 years ago

I wish I was able to give them zero stars, since that is what they deserve. I placed a order on 5/6 and was told it would arrive by 5/13. I waited for the arrival date and when I noticed it was late I even gave it a few more days before I contacted Sephora. On 5/19 I reached out to customer service and was told that I will have an update by 5/20. I contacted them today 5/21 and representative informed me that the package was lost. In addition to that all the items that I had purchased were currently out of stock. This compan... read more

Lelucum 

on BBB

5 years ago

I had the worst online shopping experience in my life. I placed my order on 17 th of April and have waited for almost a week to receive an email saying it shipped. I live in Tulsa. The order shipped to Tulsa on 24 th Saturday and then to Oklahoma City? The whole process is so frustrating since I am not going to receive my package for couple more days. When I reached out customer service couple times on email I received no response. The worst customer service, shopping experience ever. I am never spending a penny at Sephora a... read more

KELLY Z 

on BBB

5 years ago

I got an email saying "Thank you for your inquiry reporting issues with your order(s). It is important to us that you can receive your deliveries successfully as we know how exciting it is to receive our great products. Considering you have had multiple issues at this address, and we have assisted you in the recent past with multiple replacements or refunds, we are not able to assist with a replacement or refund for this order. We welcome you to continue shopping with us, but if you place orders for delivery to this or other... read more

Amy F 

on BBB

5 years ago

I cancelled membership, blocked emails and notified Sephora customer service of a complaint. They began sending emails again so I attempted to unsubscribe again. I verified the contact was legitimately from Sephora. They have now created a false email with my name to circumvent my previous requests for no contact. THIS IS DECEPTIVE BUSINESS PRACTICE. 

Paige P 

on BBB

5 years ago

Since they decided to be political and cancel ****** ensing I will no longer support this organization.