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SEPHORA
- Beauty
- Sacramento, CA
About this business
Location details
1689 Arden Way #1084, Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! People are out here doing smash and grabs and Sephora cant refund my money for a completely unused product because its been 31 days?? This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store within 31 to 60 days. As the Kosas Concealer was returned beyond the 30 days, even though just by a day, it was correct for the store to apply your refund as a store merchandise credit... read more
returned products on 7/14/23. It is now 9/10/23. I am hoping this nightmare is coming to an end. I returned products and was still told I owed money even though I had no products since they were returned. They say they can not see purchases made in store when you call the Sephora line for help the 866 number. Some how they email you to ask you to review it online, but they have no record? The store manager did let me take a picture of the computer screen bc she new I was having issues with their awful company. They turned me... read more
Still haven't received my ordered from March 12 2023 Was told "there is nothing we can do" Tried to file claim, Sephora never responded to claim.
Business response:
Dear *******, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Placed an order with Sephora online, got notification that the order was ready and upon arrival the employees were in the store but the power was out. They refused to assist me with picking up the order that I already paid for. I proceeded to contact the corporate office where an employee hung up in my face. This place is sub par and their employees are true reflections. Take notes from **** *****
Business response:
Dear *****, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I purchased something via paypal and returned it in-store within 30 days and their policy for paypal purchases is to return a store credit instead of returning to the card that was used. This was not noted during checkout. I would never have paid with a method if I could not get my money back.
Business response:
Dear ***, We are sorry to hear there may have been some confusion regarding our return policy. We have attempted to research this further, however, we were not able to find a PayPal purchase using the name and email you provided. To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Your return policy *****. Why would it take up to 30 days to issue a refunds for merchandise that was never opened.I actually cancelled this order on April ************************************************************************************************** There is confirmation that the order was returned and received on May 9th and now I have to wait 30 days for a refund? No bank takes 30 days so why should Sephora?I asked CS if they receive a lot of CBs due to their return policy and they told me if that was ture they would ... read more
Business response:
Dear *****, We are sorry to hear about the issues you have experienced with your order and return. We tried locating your account to provide specifics on your return, however, we were not able to do so with the name and email provided. Despite this, we are still happy to address your concerns and hopefully provide clarity on our policy. Please know, we do provide the option for all clients to cancel their order through their online account within a short window of time after an order has been placed. If that window is missed... read more
Im aware that the return process can take up to 30 days. With that being said, the email confirmation once the returned item was received indicates that refunds will be processed within 10 business days. Now that its past that time frame, Im being gaslit and told that that official form of communication doesnt mean anything and that I cant be helped for another 30 days. If you cant guarantee that the refund will be processed within 10 days of receiving WHY DO YOU HAVE IT IN THE ***** THAT GETS SENT OUT. At this point, its pu... read more
Business response:
Dear ***, We apologize for any confusion regarding our refund time frame. Please be assured that your feedback has been forwarded to the appropriate leadership for review and consideration. In review of your return, we can see that the refund was processed today and applied to your original form of payment. Please know that it may take several days for the refund to post on your end. We appreciate your patience and understanding while we worked to resolve this for you. Sincerely,Sephora ****** Services
I have been a loyal customer of ********************** for many years (since 2011). I recently used points for a sephora gift card. This item was mismarketed. It was not a gift card and cannot be used like a gift card. I was not made aware of the terms until after I purchased it and saw it in the email. I feel frustrated and annoyed that they would offer this option marketed as a gift card.
Business response:
Dear ********,To best assist with your concerns, weve sent you an email to the address used when submitting your complaint.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I would give zero stars if i could. I placed two orders recently including one with a gift card and they cancelled them without notice and when i called was hung up on twice before i was told that it is because i returned an item in September ( i ordered mascara and received perfume) and i owe them the money for it because they refunded it to a card i no longer had and when i tried to explain that to them they told me it wasnt their problem and they did their job. So i took it up with my bank just like sephora told me i had ... read more
Business response:
Dear ******, To best assist with your concerns, weve sent you an email to the address used when submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 4.1 star rating with 910 reviews.
When is SEPHORA open?
SEPHORA is closed now. It will open at 10:00 a.m.
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