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SEPHORA
- Beauty
- Colorado Springs, CO
About this business
Location details
1645 Briargate Pkwy Suite 207, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
I am a solid customer of **********************. I love going to the *************** location because everyone there from the sales associates on the floor to the cashiers are extremely kind. Well, I decided to go to the Sephora that opened in the next town over which would be *******. It's a much smaller location but I wanted to see what they had to offer. Well, big mistake! No one came up to ask if I needed assistance especially that I noticed the Ouai Detox shampoo was sold out but luckily they had the combination with th... read more
Business response:
Dear ********, We are very sorry to hear that you had a negative experience during your visit to the ******* store. This is not the way we want any of our clients to be treated or made to feel, as we strive to provide a shopping experience that is fun, engaging, and consistent; discrimination of any kind will not be tolerated. Sephora is a values-driven organization with a goal to create an inclusive space where all beauty enthusiasts feel they are welcomed. We are sorry if you felt otherwise during your recent Sephora visit... read more
I am a solid customer of **********************. I love going to the *************** location because everyone there from the sales associates on the floor to the cashiers are extremely kind. Well, I decided to go to the Sephora that opened in the next town over which would be *******. It's a much smaller location but I wanted to see what they had to offer. Well, big mistake! No one came up to ask if I needed assistance especially that I noticed the Ouai Detox shampoo was sold out but luckily they had the combination with th... read more
Business response:
Dear ********, We are very sorry to hear that you had a negative experience during your visit to the ******* store. This is not the way we want any of our clients to be treated or made to feel, as we strive to provide a shopping experience that is fun, engaging, and consistent; discrimination of any kind will not be tolerated. Sephora is a values-driven organization with a goal to create an inclusive space where all beauty enthusiasts feel they are welcomed. We are sorry if you felt otherwise during your recent Sephora visit... read more
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.8 star rating with 497 reviews.
When is SEPHORA open?
SEPHORA is closed now. It will open at 9:00 a.m.
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