Sears Optical

Jennifer Landhuis Johnston 

on Facebook

8 years ago

Paid 2k for washer and dryer and paid additional for new hose. They didn't install it because 6 weeks later dryer alerts hose is blocked and we find it completely blocked. Obviously they just left our old hose and didn't install the new one- no way it could be 100% blocked in 6 weeks. The money paid for new hose makes me mad but the potential FIRE HAZARD is beyond explainable. They're lucky it didn't burn our house down. 

Jeremy Christiansen 

on Facebook

8 years ago

We bought a Vacuum from Sears about 6 months ago, yesterday it had issues. The Vaccum kept displaying "check bag" after a while of troubleshooting my wife called them to confirm we had the correct bag, they confirmed we did. Today she took the Vacuum back to the store with proof of purchase and they were the rudest people we've ever dealt with. Not only did they not want to rectify the situation, they wanted to push her out of the store and forget about it completely. THE WORST EXPERIENCE EVER. I wouldn't recommend Sears if ... read more

Heather Gee Davis 

on Facebook

8 years ago

I bought a treadmill at Sears for $1500. I really liked the girl who sold it to me. We paid for delivery and it was delivered assembled today. The delivery guys were very professional. When I tried to use it, the screen turned on and then shut off and now it won't turn on at all. I called and was told that I would have to call Nordic Track warrantee to schedule a repair. I asked to speak to a manager but they refused. I then called the Sears store I bought it for and asked to talk to the manager. He told me the same thing th... read more

Aubrey Jennifer Blough 

on Facebook

8 years ago

Very disappointed. After be approved for a sears card, we were told afterwards that we did not qualify for the free shipping since the full amount ($50 more than approved) could not be placed on the card. Sears did not lose out on any money, and even after talking to a manager they still couldnt waive the delivery charge. While this was all going on, since the full amount could not be charged to the card they cancelled the credit app which still dinged our credit. This is absolutely wrong and a horrible way to do busy.