Sears Auto Center

greatmom123 

on Yellow Pages

15 years ago

Went in for an oil change. Waited 15 min in line and asked a guy in front of me how long he had been waiting. He said 35 min. The sales associate was on the phone. I looked for the store General Manager and he hurried over to find auto dept. manager. Finally did the paper work for oil change after I had been there 30 min. So, to kill time, I shopped around the store. Came back to auto dept. 30 min later and they had not started on my car. There were only 4 other cars in the bay area. I said cancel my oil change. I had been t... read more

sd_dallas 

on Yellow Pages

15 years ago

Very unprofessional, unorganized and bad management. I came to Sears at 3.30 pm and was supposed to get back my car by 6pm, but work was not done and finally I came to check at 7.30pm and still they said it will take 10 more minutes. Finally at 8pm they told me the cannot drain the oil because they cannot open the drain nut and I must pay for fitters and take the car back, it was quit absurd, what took them 4.5 hours to know they cannot change oil for my car! Finally I went in their shop to see how they were working, it look... read more

rdfriday 

on Yellow Pages

17 years ago

Sent my 17 year old in to have a battery replaced under warranty and he was told the battery was good and the alternator needed replacing for around $650.00. They charged me a $13.00 fee to look at the car. Took car to a reputable car shop, they connected to their equipment and they said the alternator was fine and the battery was faulty. I used to believe in Sears and DieHard batteries, but now I don't trust this place.