Sears Auto Center

Cecil D. 

on Citysearch

6 years ago

This is in regard to Sears Auto Center #6834, Manager: Anthony Wright. Customer Beware!!! Just returned home after spending almost 3 hrs there for what should have been an easy Warranty fulfillment. On my original receipt, it clearly states "36 Months Full Replacement Warranty" for the battery I purchased in 2016... When I tried to start my vehicle today, there was not enough charge to crank the engine. Put a voltage meter on the battery, and it tested at 11.93V. Asked my 90yo neighbor for a jump to determine if it was the b... read more

Fred C. 

on Citysearch

10 years ago

Last week I made an appointment with the Brandon, Florida Sears Auto Center to align all 4 wheels on my car and replace a worn tire (the outer tread was badly degraded). At a quick glance the remaining three tires appeared to be in reasonably good condition. However, that was not the case. A couple days after visiting Sears I walked out of my house to find a flat tire on the rear of my car. It had completely separated due to excessive wear of the inner treads, and upon further inspection of my tires I discovered that the ins... read more

Steve S. 

on Citysearch

12 years ago

3 hour wait to check a nail in my tire, and could not find me in the system even though I have been there at least a dozen times previously. I passed. 

matt h. 

on Citysearch

13 years ago

Manager was RUDE, Technicians DON'T KNOW WHAT THEY'RE DOING. – I was there on 2-7-12 to have an oil change for my new 2011 Lexus. At first, this dumb manager (his name is BOB) has no manner and no customer service. He didn't greet his customer or at least say hi. He typed his things in the computer and said the oil change is going to be close to $100.00. He said the reason is the car is new and its needs good oil. I told him, i've never paid even $50 in all my times of driving (25 yrs) for an oil change. He said the price al... read more

rperry63 

on Citysearch

13 years ago

Awesome customer service – I have been a long time customer at Sears Auto in Brandon FL I always get excellent service and will continue to get all of my vehicles serviced there. On my last visit the service writer reminded me of some recomended services I had skipped and was able to get me caught up and keep my car on the road. 

eisnek 

on Citysearch

13 years ago

THE SERVICE TECH CRASHED MY CAR – I was waiting to get my oil changed for my car that I bought from DriveTime, and I have to go to Sears to get my oil changed because I get 3 free oil changes a year. They had my car up on the ramp along with another lady's car on the ramp next to mine, and the idiots working there backed both of our cars out at the same time and crashed them into each other. All I got was a free oil change (which I already get free oil changes) and I was livid to see that the manager did not discipline his e... read more

mjohn1175 

on Citysearch

14 years ago

Excellent Customer Service – I have been going to the Sears Auto Center at the brandon mall for years, their sales staff is knowlegeable and the mechanics do great work. Most recently I bought a set of tires there and they matched the price of a competitor to keep my business. 

bullbunny20 

on Citysearch

14 years ago

Good work, but... – I will say, that Sears Brandon Town Center does good work. However, when you go there, you should watch what your charged for. They will automatically put road hazard on your tires, also watch your labor costs because if (for instance) you're getting your oil changed and you need a new oil pan gasket, they will double up on you. If you say somethough, they will take one off though. Just be aware of what is on you're bill. 

daledint 

on Citysearch

14 years ago

BAD, BAD,BAD ! ! ! ! – Sure wish I had checked these reviews. Flat got swindled out of $300 for proposed radiator flush. That did NOT work! Can not believe Sears supports this place.