Sears Appliance Repair

Ronald C. 

on Yellow Pages

7 years ago

Called to have my washer fixed. Repairman was either totally unqualified or just plain lazy. He wasted a couple of hours of my wife's time, performed no diagnostic checks, told her it would cost $1200 dollars to repair an $800 machine (less than four years old), then tried to sell us a 'whole house' appliance warranty for $69. a month. When I told him "NO", he wasted another 30 minutes processing my $104. service charge bill. The technician's demeanor made my wife so nervous that she almost called my neighbor (Army combat ve... read more

Q C. 

on Yellow Pages

8 years ago

Technician ID: 0007084, was very professional and provided great customer service. Fully explained my top range oven problem. Offered available specials Sears offered without pressure or hassle. I would use Sears again. 

Karoline W. 

on Yellow Pages

8 years ago

Ahmad and Rahim were the fourth team to problem solve our leaking washing machine. I appreciated the effort and time spent assessing every component. They were professional and seemed to care that our issue has not been resolved. Ahmad balanced the machine and created an overflow vent for splashing water. he suggested a tray we could purchase to pit under the machine in case the problem persists. We were offered a great price on renewing our coverage, at this time we feel we have many months left on the warranty so we opted ... read more

Jorge V. 

on Yellow Pages

8 years ago

The technician (Shafi .N) arrived on time and was very proactive in repairing our dishwasher. While repairing it, he was also very helpful in giving me information on my other appliances and how important is to keep these warranty services up to date. Upon preparing, I purchase also a warranty service for my refrigerator and added the dishwasher that he was repairing into this service. He was stelar in his service and went over the top in making sure my dishwasher would be functional for years to come. Thank you Shafi! 

Beryl W. 

on Yellow Pages

8 years ago

Repairman was on time (I was lucky enough to get a same day appointment to look at my dishwasher). He was patient about explaining options. So far so good - the more conservative (and less expensive) fix is holding. 

Marcia E. 

on Yellow Pages

8 years ago

Sears called to let me know the repairman was on the way. The repair man called when he arrived - 5 minutes early and when I asked for an additional 5 minutes he waited in his truck. When he came in he asked me the problem with the washer and I was able to explain the codes I was getting when the washer quite and point out that the bracket for the door lash was broken. He quickly diagnosed the problem as two-fold 1) the door latch assembly and 2) the control unit. He also explained the warranty option much better than the pe... read more

Susan C. 

on Yellow Pages

8 years ago

My ice maker (which was under warranty) wasn't working properly so I called for a repair. They came out and installed a "reburbished" one. That worked for a few weeks and then rattled the freezer and leaked. So I called again for them to come out and repair it. They came out, worked on the ice maker, and said it was fixed. Two days later, it was still not working so I called again. Sears told me that my warranty had expired and I would need to pay for another warranty or the repair service. My thought is that they didn't "do... read more

Amanda G. 

on Yellow Pages

8 years ago

I always ask for Charles because of his commmitment to customer service and making proactive recommendations that save me time or money. Great service! 

Lilian P. 

on Yellow Pages

8 years ago

Excellent service in the repair of my clothes drier Lilian Penna 5505 Seminary Road apt 2306 N Falls Church 22041 lilianp@aol.com