Sears Appliance Repair

James B. 

on Yellow Pages

9 years ago

Had service call done this week. Per ad, 124.95. This was to provide an estimate on repairs and if repairs were done, the 124.95 would be applied to the bill. ...lol and the Ice maker is advertised for 96.97 on their searpartsdirect.com web page. so break down- charge be 219.00 for labor. 104.98 for the ice maker total due 291.44 with tax. Guess i was the fool since I did not check my receipt for the correct prices and labor charge. Give it to the repair man for sticking this one to me eh? Our family has been a sears custome... read more

John R. 

on Yellow Pages

9 years ago

First service call was canceled by technician. He said my phone was disconnected. Sears had confirmed appt (on my phone) the day before. Diagnostic fee is very high $124. Diagnosis is my refrigerator (3 yrs old from SEars) is a lemon. I need to buy a new one. Sears does not stand behind their products and is willing to sell crap. 

Stephen W. 

on Yellow Pages

9 years ago

Two times in one week no-show by repair man. The first one claims he could not get anyone on the phone. There was no evidence of a call. The second repairman never showed and closed the ticket as though the job had been done. Again never a call or knock at the door as I waited inside. Sears would not accommodate me to make up for their mistakes. Simply wanted me to come home and wait another 2-3 hours. I am done with Sears Repair services. 

Sara V. 

on Yellow Pages

9 years ago

GE WASHER, have had four repair calls on it over a 12 months period. Bought it at Sears, the repair men say it is a LEMON and need s to be replaced. Sears needs to step up and stand behind what they sell. Sears has really gone down hill over the years. 

Judy H. 

on Yellow Pages

9 years ago

Our Refrigerator went out the first week of November and was told it was 2 days before Thanksgiving before the first available appointment..but she would order the parts. I wondered how she could possibly know what parts to order and sure enough when the repairman came 2 days before Thanksgiving it was the wrong parts. Needless to say Thanksgiving was ruined with no refrigerator and with 10 kids we NEED a fridge. More parts were ordered and next available appointment was again 2 1/2 weeks out.....new condenser installed only... read more

Richard H. 

on Yellow Pages

9 years ago

did finish the job - spent two hours on the phone with their support and gut hung up on, not once... but twice. stay away from this service, its not worth it. 

Elice P. 

on Yellow Pages

9 years ago

Arrived on time and did work to make the dryer work but evidently didn't take the time to find out why the dryer blew a fuse in the first place. 4 days later we are without a dryer again after waiting a week and 1/2 for an appointment! I am probably never going to buy a Sears appliance again strictly because of their service. 

Neil B. 

on Yellow Pages

9 years ago

We had a very good experience. He got to our house within the agreed upon time allowance. Even though we had given only a vague diagnosis, the repairman had the parts needed, fixed it promptly, and was very professional. 

Kermit V. 

on Yellow Pages

9 years ago

The repair was done quickly once I got a Sears repairman to come and install the part. Took about 40 days from their first visit, then order the part and then come to install it. Took them 3 trips to do a 10 min. job.