Sears Appliance Repair

Manie M. 

on Yellow Pages

7 years ago

I highly recommend Sears Repair sevices. We've had Sears out to repair our Samsung washer 3 times, the first time was 3 years ago for a pump. The service man was on time, very professional and even advised me about getting an appliance protection plan. That has saved us a lot of money. The 2nd repair was a leak in the detergent dispenser last year. Done promptly and very well. Just 2 months ago my tub in the Samsung washer completely separated from the machine. Only because it was on back order did i have to wait 6 weeks for... read more

Doug G. 

on Yellow Pages

7 years ago

The scheduling and back office are abysmal! I had to call a computer 6 times to confirm an appointment made by the first technician. 5 times the computer hung up on me during a required transfer to a person. After confirming the appointment, Sears still cancelled the appointment WITHOUT notifying me. It is a wonder that Sears still exists with such blatant disrespect for prepaid customers. The tech was nice and capable, but having my Sears mower out of service for over 3 months of mowing season due to Sears back office desig... read more

Kortnee W. 

on Yellow Pages

8 years ago

Once we finally actually got a repairman to show up, the service was terrific. However, they scheduled THREE times and never showed up! O It's terrible. I had to take THREE days of work to get my washer repaired.That is unacceptable. I am completely dissatisfied. 

Glen W. 

on Yellow Pages

8 years ago

your service tech GEORGE was very professional and wasted no time getting into the problem with our ice maker. he had the part on his truck. with the new part installed he was unable to make the ice maker work because a solenoid was also bad which he had to order. The part came in in three days but the service dept. told us the tech could not come back for more than two weeks. Luckily GEORGE left his number in case he was in the area. This worked out well as he was in our area two days after the part came in and we had ice t... read more

Amanda E. 

on Yellow Pages

8 years ago

Called them to come out to fix my Kenmore washer. 1st guy showed up 4 hours late and claimed to have fixed the problem. Nope still doing the same thing. Called the 1800 number to schedule him to come back. Couldn't come back until 3 days later. I wait my 4 hour time frame the day of the repair. Call Sears since he isn't there yet. They assure me he is on the way. Another 2 hours pass and he still hasn't shown up so I call back and they say oh yeah we need to reschedule that how is next Wednesday? I say no I want to know why ... read more

Loretta R. 

on Yellow Pages

8 years ago

I had my refrigerator freezer fixed on Saturday, July 2. Originally the visit was scheduled for Thursday but because of over scheduling, it was changed to Saturday. the young man came in and went right to work, took the bad part out and said that he had this part in his truck. He went to the truck and then came back in and put the new pat in. This took less than 15 minutes...or rather he was gone in 15 minutes and my refrigerator freezer was on the road back to getting cold again. I believe that his name was Ray Cervantes an... read more

Jeffery M. 

on Yellow Pages

8 years ago

First guy couldn't figure out what was wrong but called someone else and concluded the problem was with a circuit board - took a week for someone else to come out and put it in - paid 500 bucks for this and the problem is still not resolved. 

Nancy L. 

on Yellow Pages

8 years ago

The repair man who repaired my Ref. came on time, identified him self. He was very knowledgeable about my old ref. and was courteous. If fact I would want to have him if any thing else goes wrong with any of our appliances. Sears you have a winner in him!! 

G C. 

on Yellow Pages

8 years ago

The lawn mower repairman did an excellent job servicing my tractor lawn mower. The reason I did not give a 5 star is because of scheduling. I was told he would be here sometime between 8 and 5. After staying home all day, he showed up at 5:30. I know this was not his fault. I believe Sears needs to do a much better job of scheduling.