Sayville Ford

Donna R 

on BBB

4 months ago

This dealership commits and condones fraudulent activities!! After years of owning ***** Thank you Sayville Ford you cost **** five ***** **** customers .. Someone really needs to file a suit against these lying thieves!! 

Allie E 

on BBB

6 months ago

Please do yourself a favor and never buy from these desperate people. When I leased my car from them, they had a different price that I needed to put down at pickup from what we originally negotiated. They also have called me over and over-over the term of the lease about turning it in-even though I told them every single time I wasnt interested and to stop calling. They are still calling me even after I spoke to the sales manager and complained. They dont care about their customers. I will never get a car from them again an... read more

Victoria H 

on BBB

7 months ago

My husband and I were supposed to buy TWO cars from this dealership. We were still going through with the sale despite the lack of professionalism with an argument between the salesman and the finance *** earlier. Then my husband did his paperwork. When he was done he went to remove the car seats from our cars while I did the paperwork for my car. As I was doing the paperwork, it became apparent that the finance *** put $29400 down on the WRONG car. He put it down on my husbands truck which was only supposed to have $25k dow... read more

Sherill S 

on BBB

10 months ago

Sayville Ford is the WORST!! Ive taken my 2023 Escape back for repairs three times so far since February, all electrical in nature and so far they have not repaired it, although they said it was repaired. My windshield kept freezing on the inside, the rear windshield took more than 30 minutes to defrost, the interior lights and warning bells functioned intermittently. At first *********************** who was appointed my serviceman tried to convince me they couldnt find the problem. The service manager (******) found out the... read more

Flavia C 

on BBB

10 months ago

Absolutely awful service department! Took my vehicle in for a recall repair and they charged me $600 for wiring the part in and claimed it wasnt part of the recall. Asked them to check my radio while it was in for the recall part, and they charged me an additional $600 claiming it needed to be replaced but werent willing to show me or give me back my irreparable radio. Drive home same night and my back up camera coincidentally not communicating with my exact model radio replacement. Waited four months, after a dozen unreturn... read more

Renaldo R 

on BBB

a year ago

************** Watch out!They will try to force you to agree to all kinds of expensive add-ons after you're committed to purchasing the vehicle. Then they will try to force you to use one of their financing partners with bloated interest rates. Again, watch out. They epitomize the used car salesmen stereotype, even when selling new. They got me, don't let them get you. 

Steve G 

on BBB

a year ago

I bought a 2021 explorer on the first day of shopping never thought that would happen. I went to 2 other dealerships that day. I found they had a fair deal but just as important the vehicle was by far the nicest compared to the other explorers one smelled like mildew annother the side of the driver seat fell off when I got outAce was very knowledgeable about the suv. He did not pressure us at all. As per usual he said we could not leave until the manager came over **** the sales Manager offered a lower price. We said it was ... read more

Jessica C 

on BBB

a year ago

I am currently in an active chapter 7 bankruptcy. I reached out to this dealership for a specific vehicle they took $500 of my money and said I would get it back if I was not approved. They took my debit card information this past week and said they were crediting my money back because I was not approved because my bankruptcy was not discharged. I told them that the bankruptcy was not discharged before my money was ever taken. I called my bank and was told there were no pending credits. I then just tried to call the dealersh... read more

Joelle D 

on BBB

a year ago

I went to Sayville Ford on 9/6/23 wanting to purchase a **** Bronco Sport. I met with ************************* the salesman. I told him exactly what I wanted and informed him under no circumstances do I want any after sales such as extended warranty or undercoating. He assured me that I wouldnt get any of it but that I needed to inform the finance manager when I was ready to close. After having a pleasant experience with ************************* who was very helpful and knowledgeable I was directed to *********************... read more