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Sauers Buick-pontiac, Inc.
- Car Dealers
- LaPorte, IN
About this business
Location details
1900 E Lincolnway, LaPorte, IN, 46350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I’ve had my vehicle in there multiple times (4 times to be exact) to be serviced because of an issue with my car chugging, engine light coming on, and acting up in general. They’ve had my car for a total of 2 months all together combined with all the days they’ve had it and each time I’ve come in to pick up my “fixed” car, it was never fixed when they assured me it was and then proceeded to ask me for payment. Now I totally understand paying for things is necessary because nothing in life is free but here I am, after 4 times... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Ronda Reedy, rreedy@sauersauto.com
I am a registered nurse. Roger took that information to make me believe that they were giving me 2 “free” oil changes for my service as a front line worker during this time of a pandemic. Told me how high regard he had for what I was doing right now for the people with COVID 19 and for that they were throwing in free oil changes. All the while, they do this for EVERYONE!!! How dare you use this time of crisis in your selling tactic!! Even further....I was given the run around about my monthly payment and told me they would p... read more
Business response:
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
RecommendedSo this happened today. I have been researching new cars for 3 weeks now. I was nervous, armed, and ready for that frustrating car buying experience - I FELT NONE OF THAT AT SAUERS!!!! Kim and his staff are nothing but transparent and fair - he answered all my questions BEFORE I asked them, his offers were way below fair market value and included fees, AND they were able to secure a lower percentage rate than I anticipated. I’m sure some of this has to do with COVID, but really, Kim and Jim helped me through the car buying e... read more
Business response:
Thank you for the opportunity to make your buying experience how car buying should be! Mr. Jim Wright and the whole Sauers Buick GMC team thanks you for your business and the great recommendation. Thank you again!
awesome service, personal attention to what we were looking for
Business response:
Thank you Sam for the review! We are glad you enjoyed your Sauers experience and welcome you to the Sauers Buick GMC family!
don't Stand behind their work and won't return calls
Business response:
Hello Alan, We never want a customer dissatisfied with their Sauers experience, we have looked into contacting you but do not see that you have ever had a vehicle in for service with us. We look forward to rectifying this situation, if you could provide us a few details and a message with a phone number to reach you at we look forward to hearing from you. Sincerly, Sauers Buick GMC
Terrible customer service. Would rather go to Auto Park in Plymouth,IN.
Due to a recent service encounter with the garage at Sauers, the only recommendation I would leave for Sauers is DONT GO THERE for ANYTHING! My family has bought numerous vehicles here and a simple fix turned into a complete fiasco. We were talked down to, lied to and lied about. We will be taking our business to trustworthy, honest entities from this point forward and highly suggest that if you are reading this, that you will too!
I am disappointed with the way service department treated my brother in law and sister, very rude, bad customer service!
service department very rude. No genuine concern for customers.
Frequently asked questions about Sauers Buick-pontiac, Inc.
How is Sauers Buick-pontiac, Inc. rated?
Sauers Buick-pontiac, Inc. has a 4.3 star rating with 493 reviews.
When is Sauers Buick-pontiac, Inc. open?
Sauers Buick-pontiac, Inc. is open now. It will close at 6:00 p.m.
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