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Sartor Tv & Video
- Consumer Goods
- Plano, TX
About this business
Location details
3100 Independence Pkwy, Ste 209, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Worst customer service experience I've ever had. – I wish I would have researched these idiots before getting involved with them. I don't know how they stay in business. My issues started in mid Feb and it's June 1 now and my issue is still not resolved. Bought a TV from Amazon and it had a scratch inside the screen. Samsung had me call these idiots to cover it under warranty! In short, their customer service is none existent! They have stood me up twice. I have to call them to find out what's going on with my repair after t... read more
ZERO STARS....THEY ARE THE WORST IN TEXAS AND THEY DON'T EVEN CARE! – THESE GUYS ARE RUDE, INCOMPETENT AND THEN TO CAP IT ALL DO NOT WORK WITH THE WARRANTY COMPANY, INSTEAD CHOOSE TO BILL YOU WITH A COLLECTION NOTICE. THEY SHOULD NOT BE IN BUSINESS. KEEP AS FAR AWAY FROM THIS BUNCH OF CROOKS AS POSSIBLE!
Possible Scam – Was referred to them by Circuit City warranty department. They came out within a week of me being connected with them. They determined that they were not, on that visit, equipped to handle my problem. I have called their store and Circuit City's warranty department every week since then, and after 2 months I still have a broken TV. On my last phone conversation with CCity they mentioned that the job had been labeled as completed. They completely dropped the ball on helping me, but seem to have snatched up the... read more
Waste of time – Anyone who uses Sartor should be smacked in the back of the head. They were my Circuit City service contractor. My TV broke in late October and they did not come out until mid November. When they did, their MO was almost exactly the same as all the other reviews. Didn't do anything but tell me they were diagnosing the problem. Three trips later and it was still not fixed. Every time I called, it would take two or three calls to get through, because of busy signals. And in this day in age, any business that do... read more
I have the same problem right now with these guy's – My problem is the same have warranty through Circuity city my parts were order over month again and all I get is the same old story. I'm hiring an attorney to set these jokers straight and going to turn in to BBB.Please dont do business with this BAD company!!! These people lied and told CC they came out to my house and never did.
AVOID AVOID AVOID – I had called them for my Mitsubish TV, the came out looked at it without taking anything apart, said the light engine was broken, now a month later still no part. The phone are always not working and everytime you call its like being a new customer. AVIOD THEM AT ALL COSTS.
DO NOT GO TO SARTOR TV - TERRIBLE CUST. SVC. & they created more problems than before – I took my sony tv there to be fixed, they advertised as a Sony Authorized repair outfit. They are NOT according to Sony. They said they would have it done in 3-5 days. They would ot return my calls for two weeks. When they did, they had "fixed" my TV with $400 in parts and service and had already "sent the bad parts back to Sony." Mind you, they never called me with an estimate and OKd this with me. So, at this point I couldn't even have ... read more
Terrible Customer Service – I had the same experience as the previous review. The initial contact was fine but when the schedulng for pickup started things went down hill. I called Monday and they said they would call back for a Thursday or Friday pick-up. When I had not heard anything on Wednesday I called and it was like it was the first time they talked to me. They scheduled pickup on Friday but no one showed up. I called that day and the same story... The person I talked to said he would call me back on following Monday.... read more
Terrible Customer Service – When my Sony television developed a problem, Circuit City referred me to Sartor for my extended warranty service. Initially, prospects were good. I got a call within two hours from Sartor and they scheduled a visit for the next week. However, the people who came did not fix the television, only verified that it had the problems that I had already documented. They said that they did not really do in-home repair and would have to pick the television up and keep it for a week or so. They said that so... read more
Frequently asked questions about Sartor Tv & Video
How is Sartor Tv & Video rated?
Sartor Tv & Video has a 1.3 star rating with 31 reviews.
When is Sartor Tv & Video open?
Sartor Tv & Video is closed now. It will open tomorrow at 9:00 a.m.
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