Sansone Mazda

leanette c 

on BBB

2 years ago

In less than 10 months I have delt with the following: 1. new lease has broken down twice because of fuel injections issues. 2. I have paid for two tows out of pocket they were dispatched using their app (so no towing isn't always free) 3. they do not always reimburse towing expense they only do it one time and they call it a courtesy 4. I was put in an unsafe loaner vehicle that would not shut off. 5. Communication with the service center is terrible. I have spent two weeks waiting for an update on the status if my Sonata. ... read more

Yasser E 

on BBB

2 years ago

They sent my car to **** dealership and they did not fix it. It took more then 2 months and I have been out of a car. They want me to pay to fix the car when I just started financing the car. I would never go back to them again and Im warning you to never go there. They lied to me and then do not communicate I would give it 0 stars if I can 

Angie A 

on BBB

2 years ago

I dropped my car off for a warranty issue 3/27 it is now 4/17 and I have no update. I have called several times every single day and even popped up to see what is going on just to keep hearing "we will call you back with an update" I HAVE NEVER GOTTEN A CALL BACK WITH AN UPDATE AND ITS BEEN 3 WEEKS. After telling reception I'm not getting off the phone until I speak to management (because this experience is beyond ridiculous) I was connected to *** who has told me my advisor is ***** and I would definitely get a call that Th... read more

Christopher D 

on BBB

3 years ago

I have taken my 2017 Dodge Durango RT in for service numerous times driving approximately 30 minutes back and forth between my home and the service center at Sansone. About two months ago I brought my vehicle in due to the check engine light being illuminated giving a code with a leak. My air conditioning unit also needed service as it was blowing hot air, and I could hear the compressor making a loud noise. I advised them that I would like the air conditioning unit checked as well as the leak fixed. They fixed the leak and ... read more

Alton P 

on BBB

3 years ago

My wife and I arrived at the dealership on 3/15/2022 around 1245-1pm. We were not greeted by anyone. There were numerous people around. We looked into every SUV located on the right hand side of the entrance. I do suspect a racial undertone as we observed a Hispanic female and Caucasian female be greeted and assisted by staff member. I am African American and my wife is Caucasian. We will never step foot in this establishment again. I own a Nissan Pathfinder and I wont go to Sansone Nissan for service. We will take our busin... read more

Joseph K 

on BBB

3 years ago

hey wont fix my car. Theyve had it since Dec 3 2021. Its Feb 12 2022. Terrible service. I my motor blew up at ****** miles and no one will help me. People hang up on me. Take my name and number but rarely does anyone call. I cant get a completion date. 70 days no car and refuse to give me a loaner. Ive made 2 months of car payments now. When I call all they say is its pending approval. Hyundai Sansone automall ******* doesnt care about you after you buy their junk even if its under warranty 

Samantha V 

on BBB

3 years ago

I got my car from here and they were able to get me a good deal. When I first came here the man who helped me through the process was very understanding however the person who Initially came to do the paperwork with me was very rude and tried to rush me through the process by stating are you going to buy the car or not, I have to go home thats a pretty odd way of trying to get me to buy the car. I let the manager know and he switched me to another person more understanding.Fast forward to 2 years later... I still get my oil ... read more

Howard T 

on BBB

4 years ago

Purchased a pre-owned Hyundai from them and paid them to order the plates. Six week later not only have no plates arrived but they have totally ghosted us. We dont even know if they ever ORDERED the plates because they wont talk to us. Wont return emails calls, nothing. Voicemail boxes are all full. Emails are ignored. We have been nothing but pleasant and so I can only surmise that since they already have our money they have no interest in spending time dealing with us when they can be spending that same time selling a car ... read more

Keith R. 

on BBB

4 years ago

The general manager, Nestalis Deleon, is not someone a customer wants to deal with or should I say the General Manger Nes does not want to deal with customers. Bought a car on Thursday 1/7/21, less than 24 hours later the car would not start. I called the Sansone Toyota dealership and was transferred to Nes. I explained that prior to buying the car, the car had to be jumped several times and that I understood the car had been sitting on the showroom floor for some time. Immediately Nes dictated "Oh its definitely the battery... read more