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San Tan Ford Service
- Automotive
- Gilbert, AZ
About this business
Location details
1429 E Motorplex Loop, Gilbert, AZ, 85297, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
BE VERY CAREFUL OF THESE PEOPLE, THEY ARE NOT CUSTOMER FRIENDLY. I wish I had looked at the reviews before I did business with San Tan Ford. I am not a happy customer and after letting them know about some errors and vehicle issues on my *********************************************************************** that as they relieved themselves if any responsibility. Sad that folks are more interested in the bottom line that satisfied customers.
EXTREMELY SHADY & UNPROFESSIONAL!!!!Do NOT, I repeat DO NOTTTT go here!! Literally any other dealership will be better than them, I PROMISE!! If I could give below 1 star, I would. Went in to buy a truck, got APPROVED, came back the next day to PICK IT UP because it was a DONE DEAL & was told I wasnt approved & was told to leave by the little manager. HORRIBLE customer service & was extremely shady from the moment we walked in. SAVE YOUR TIME & DO NOT GO HERE!!!!
After negotiating for a couple days with *** and ******* at the dealership for a **** F150 lightening I was told that we were able to get the payment and price that I wanted. I drove to the dealership and sat in the lobby for over an hour before deciding to leave. To be told the following day that the payment would be substantially higher than what was promised.The sales reps acknowledged the oversight due to learning the new incentive being offered and system issues but I wouldn't feel comfortable working with a company tha... read more
As the local **** dealer they not only represent themselves as a dealer and service center, they represent **** Motor Company as a whole. Long story long, we had to sell our 2016 **** Fusion with ****** miles on it for $1200.00 to a wholesale "******" company today due to a vavle failure causing a need for a complete engine replacement. We replacement the engine via our extended warranty (purchased with the new car) due to a known problem with the 1.5 Eco Boost engine the **** Motor Company issued a service bulletin on a lit... read more
I will never buy a **** again due to this dealership. They fixed an upper oil pan leak ****** miles ago and it is leaking again. The dealership my truck is at now said there is not reason for it to be leaking so soon. I called them to get help with the repairs and the service manager refused to help me and hung up. The labor alone is *******. **** Customer Service ***** just as much. They do not care and do not help. If I could give negative stars I would. Next time I will go with Dodge.
Business response:
This customer purchased her pre-owned **** truck with over ******* miles. *** dealership she purchased the truck from sent the truck to our service department to repair the oil leak. San Tan Ford repaired the leak which comes with a 2-year/unlimited mileage parts warranty from ****. *** truck is past the 2-year warranty period from ****.
Too bad I can't give a no star. They don't even deserve the 1 I had to choose!!! I bought my vehicle from here and had purchased a warranty with it. I was having issues with the vehicle and took it in to have it checked out. It was covered under my warranty and they covered the additional days of the rental for me. I would have expected that since it was not my fault they were behind on the work load. When I picked my vehicle up, I had noticed scuff marks on my car and what looked like scratches. Also, while driving my passe... read more
Business response:
The customer came in to the ****************** on 01/26/2023 to drop of the vehicle. San Tan Ford takes pictures of the vehicle at the time of vehicle write-up as part of the write-up process. The pictures taken of the vehicle at write up on 01/26/2023 showed the damage to the vehicle was present at time of write up. The pictures were supplied to the customer showing previous damage. The damage did not occur while in San Tan Ford's possession.
I work here as a tech and have had families fords serviced here in the past many times, they are all wonderful people and management / service providers are all great.
I wish I could give 0 stars for the service department. So far they have done nothing to help me but not cover my power train even though it's still under warranty. ***** my service advisor just called to say that my **** for a new engine is going to be $25k. I had to laugh at him and say are you kidding? They quoted me $18k for a new engine and are now trying to get another $7k for disassembling the old motor. Do not use San Tan Ford, run to *********************** or *********.
Beware of this Dealership!!! They tricked me into buying a vehicle that they knew I couldnt afford. My grandmother had just died and all of my cousins were placed into foster care. I became their foster parent. In a moment of mental instability I went there to try and get a larger vehicle for the 5 children and they ended up having me get a $40,000 suv. I didnt know I was paying that much, I trusted them and just signed the papers that were put in front of me. I try my best but as a single female foster mother its hard and I... read more
Frequently asked questions about San Tan Ford Service
How is San Tan Ford Service rated?
San Tan Ford Service has a 3.1 star rating with 73 reviews.
When is San Tan Ford Service open?
San Tan Ford Service is open now. It will close at 7:00 p.m.
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