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Sam's Pizza

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4.7
2862 reviews
|Pizza|Cedar Hill, TX 75104 United States

601 Cedar St, Cedar Hill, TX 75104 United States

(972) 293-0013

http://samspizzapasta.com/cgi-sys/suspendedpage.cgi

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Editorial fromIf you're craving a slice of real New York pizza, complete with a dusting of cornmeal on the crust, then this little joint in the middle of nowhere is worth a short road trip. Smothered in mozzarella with the usual round-up of toppings,…

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4.7
2,862 reviews
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Joe N Val Solis review for Sam's Pizza
Joe N Val Solis on Facebook

2 years ago

11/22/2020, 03:11 AM
My family has been going there for years. I’ve had several large group meals there from church gatherings to my birthday lunch. The customer service has never been an issue for us, I guess until we had a reason to speak with the manager. My husband ordered a Philly cheesesteak as he usually does and the sandwich was just about empty when he opened it at home. He called and they had him take it back. When the cook asked him what was wrong, he told my husband that if he made him another one, it would be the same. My husband was infuriated that this is how they handle a customer complaint. They made him another which was still not like they usually make them but he took it anyway. No one offered an apology or even offered a drink for him having to drive there twice for one sandwich. When he got home, he called the manager who was equally rude. Never once apologized for the inconvenience stating that my husband was wrong. They definitely do not care about customer satisfaction and do not understand the old way of doing business, which states that the customer is always right. When my husband asked if he was the manager or the owner, he replied with “I’m whatever you want bro.” He was so rude and just kept arguing about how my husband was wrong. We will definitely not be taking groups or ordering for ourselves ever again with this place. Worst customer service I’ve had in a long time! We go there so that we are not giving our money to chain restaurants and that’s how they treat a customer that wants what they pay for! Not one person from the phone person, the cook, to the disrespectful “owner” tried to make it right. Instead they chose to let the customer leave upset! Do not go there unless you’re willing to just take what you’re given! I’m usually the one that lets things slide when it comes to these types of things, but they were truly so rude that they lost me as a loyal customer today. This used to be my FAVORITE restaurant. Never again BRO!
Ceila Gomez Coronado review for Sam's Pizza
Ceila Gomez Coronado on Facebook

2 years ago

11/21/2020, 03:10 AM
Bad experience today . My husband is the one that usually goes but today I decided to since he isn’t feeling well. The girl and the woman weren’t friendly plus I ask for crushed paper and she only gave me 2 packs when I asked for more she said they only give 2 per order for a large pizza whatever size the big one is . she turned around and left me with the words in my mouth Not going back again .
Julio Meraz review for Sam's Pizza
Julio Meraz on Facebook

2 years ago

09/20/2020, 01:37 AM
A friend recommended us this place and I am so glad we went. The smell as soon as you walk in is the first indication the food will be good. We got an XL All Meat Stuffed Pizza and an XL Half Cheese Half Pepperoni Pizza, both were really good and they even gave us free bread and extra tomato sauce. I will definitely be back.
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David Cano review for Sam's Pizza
David Cano on Facebook

2 years ago

09/18/2020, 09:50 AM
The pasta is really good and you can’t beat the price!
Emanuel WhoDat Haynes review for Sam's Pizza
Emanuel WhoDat Haynes on Facebook

2 years ago

09/04/2020, 07:45 AM
everything was great, I highly recommend you try it.
Briana DeLeon review for Sam's Pizza
Briana DeLeon on Facebook

2 years ago

08/20/2020, 03:33 AM
The pizza was really greasy and the employees weren’t friendly
Leti Munoz review for Sam's Pizza
Leti Munoz on Facebook

2 years ago

08/15/2020, 04:36 AM
great pizza not crowded at all
Jessica Harp review for Sam's Pizza
Jessica Harp on Facebook

3 years ago

08/08/2020, 01:03 AM
Great atmosphere, Great food, and Great staff
Andrea Hebert Frederick review for Sam's Pizza
Andrea Hebert Frederick on Facebook

3 years ago

07/24/2020, 01:08 AM
The food is always excellent and so is the service!
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