This profile has been claimed by the business owner or representative.
Samaritan Medical Center
- Medical Centers
- Watertown, NY
About this business
Samaritan Medical Center (Watertown, New York) is a 290-bed not-for-profit community medical center, offering a full spectrum of inpatient and outpatient healthcare services. From primary and emergency care to highly specialized medical and surgical services, such as cancer treatment, neonatal intensive care, behavioral health and addiction services, and imaging services, Samaritan Medical Center and its team of healthcare professionals proudly serves the medical needs of our civilian and military community. Quality, compass... read more
Location details
830 Washington St, Watertown, Watertown, NY, 13601, United States
Get directionsThis place is terrible wouldn’t recommend it to anyone they miss diagnosed my son 3 years ago he almost died
Business response:
Hi Mary, we're sorry to hear that this was your experience at Samaritan. Please know that we take these issues very seriously, and we encourage you to contact our Patient Relations Manager at 315-785-4679 to express your concerns.
This hospital is super trash, their staff is incompetent. I wouldn’t take my dog there. My sister was tackled by 3 of their nurses after surgery, the tackle made her stomach open up and has been bleeding for a number of days now. She was transported by the ambulance because she is still bleeding uncontrollably and they’ve given her gauze. The doctor was called but says it can wait 2 more days, I’m sure they aren’t telling the doctor they tackled the patient causing more damage. My sister is being treated like an animal and l... read more
Business response:
Mr. Jackson, we take feedback very seriously and we encourage you to have your sister contact our Patient Relations Manager as soon as possible at 315-785-4679. Please understand that we must speak with the patient for privacy reasons. Patient Relations will look into your concerns and provide feedback. Thank you for reaching out to Samaritan.
Well I sat with one of my residents there when she had Covid in the Covid floor and I did not know you had to be properly fitted for a mask and they did not do that so they exposed me and another co worker to Covid and now I have the virus
Business response:
Hello Kylie, thank you for bringing this to our attention. We have passed your comments along to our team to look into your concerns. Please feel free to contact our Nurse Manager at 315-779-6687 to discuss further and to ensure protocols were followed with any known positive COVID case. We would suggest you speak with your employer as well.
Business response:
Hi Alicia, we're sorry to hear that this was your experience at Samaritan. Please know that we take these issues very seriously, and we encourage you to contact our Patient Relations Manager at 315-785-4679 to express your concerns.
RecommendedThey are slower than molasses, but they get the job done.
My son was taken by ambulance to Samaritan on November 29th around 8pm. The care from the EMTs was at the least uncaring. For a young man to be having chest pains, a heart rate of over 140 and eventually passes out in front of the EMTs is scary for him and they couldn’t even call him by the right name! Now for the actual hospitals poor treatment. We know bc of Covid no one is allowed in the hospital but that does not give anyone the right to treat patients poorly or give subpar care. I’m so glad you knew my son needed oxygen... read more
Business response:
Hi Ann, we're sorry to hear that this was your experience with Samaritan. Please know that we take these issues very seriously and we will pass this along to Emergency Department management. Please contact our Patient Relations Manager at 315-785-4679 if you wish to talk more about your concerns.
WHAT A TERRIBLE PLACE! Waited for four hours in the Er before ever being seen. Husband had a surgery a month before going and was told his sutures were “dissolvable” but they weren’t as to the naked eye you could see them. Went to the Er to get them removed cause they were embedded and getting infected - the nurse looked at my husband and said “your blind and there’s no stitches your fine”, Guess what I removed the stitches myself the next morning.. What medics professional calls a patient “blind and a liar” smh
Thank you for enforcing a policy by the Governor stating that family isn’t a priority to y’all. My husband was admitted just now and “I’m sorry” is all I received when wanting to stand by my husband in sickness and in health. The hospital had 2 people in the ER, my husband and I, and they couldn’t allow me in due to high rates of COVID 19. I literally sleep in the same bed as this man!!!
Business response:
Hi Zachary, we understand how difficult it is to not be with your loved one, especially in an emergency situation. Please understand that we abide by these policies for the safety of everyone involved -- patients, families and our staff. If you would like to talk further, please contact our Patient Relations Office at 315-785-4679.
Frequently asked questions about Samaritan Medical Center
How is Samaritan Medical Center rated?
Samaritan Medical Center has a 2.4 star rating with 951 reviews.
When is Samaritan Medical Center open?
Samaritan Medical Center is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com