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Safety Insurance Group Inc
- Insurance
- Boston, MA
About this business
Safety Insurance was founded in 1979 with a belief that it would succeed as a company if customers were given the best possible service. A leading provider of property and casualty insurance in Massachusetts, New Hampshire and Maine, Safety Insurance offers a portfolio of personal line insurance products, including, auto, homeowners, dwelling fire, and personal umbrella. In addition, Safety Insurance also offers commercial lines insurance products including, auto, business owner policies, commercial package policies, and com... read more
Location details
20 Custom House St, Boston, MA, 02110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Safety Insurance has only gotten worse. After weeks of delays, miscommunication, and lowballing, I was told by Matthew Madaio, a claims unit manager, that he would call me today to discuss my claim. He never called. Instead, I received an email denying my standing to pursue my own loss of use claim — even though my father, the titled owner, had already delegated the claim for me to handle. The timing here is no coincidence. For over a month, Safety had no issue communicating directly with me about this cla... read more
My experience with Safety Insurance has been nothing short of a nightmare. After my accident on July 28, 2025, I was left without a car and without the ability to work. Instead of supporting me, Safety Insurance did everything in their power to delay, deny, and lowball my claim. Here’s the reality: • Unresponsive Adjusters – My wage adjuster went completely missing for 4 ½ weeks. My repair adjuster? I couldn’t get a call or email back for 2 weeks straight. I had to chase them down just to get a response. For a company that p... read more
Absolutely awful if tou use saftey make sure to have a claims adjust and attorney on hand.
This has been one of the worst customer service experiences I’ve ever had. After being involved in a car accident, I reached out multiple times for help—and received no response. No one called me back, no one replied to my emails. After a full month of trying to handle everything on my own, I still never once spoke to my assigned representative Layola, and Cheryl, her manager, never followed up either despite my repeated attempts to get in touch. The lack of support, poor communication, and total absence of accountability we... read more
Frequently asked questions about Safety Insurance Group Inc
How is Safety Insurance Group Inc rated?
Safety Insurance Group Inc has a 2.8 star rating with 852 reviews.
When is Safety Insurance Group Inc open?
Safety Insurance Group Inc is closed now. It will open at 9:00 a.m.
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