RWL German Imports

Brad M. 

on Citysearch

13 years ago

Good service and excellent workmanship – I have had both my BMWs worked on at RWL on many ocassions and never experienced anything less than quality workmanship and service. They always exibit expertise and professionalism in all my interactions with them. I highly recommend their services for any German car. 

Matt T. 

on Citysearch

13 years ago

Poor Attention to Detail – I regret bringing my car to RWL. Everybody told me this is the place to go for my Mercedes. He can do a great job on complicated repairs, but Bob Lane's attention to detail is very poor. He was able to fix a blown gasket, but he left me with the following: 1. My front end got smashed in his shop. This took an extra week to repair (he did pay for it though). 2. I drove off the lot and realized he did not refill the coolant he had drained. 3. A week later I realized Bob had drained the a/c fluid and ... read more

madeeda 

on Citysearch

14 years ago

In reply to itsjustmematt review – In response to Mr. Terrell's letter concerning the work we performed on his car in March, 2011. I first wonder why, if Mr. Terrell had an issue with our work, did he wait a year to react to it, and then through a third party and not directly to me. I remember the car, mainly due to the amount of engine related work that needed to be done. I remember denting the left front fender, which we had repaired, I remember noting that the car was in a dire state of neglect, needing more work than Mr.... read more

terminus2k 

on Citysearch

14 years ago

Change of price during work. Unable to diagnose problem – After my car had been running hot, I decided to take it in for someone to diagnose. After 3 days, they decided to try and replace the thermostat (even though the thermostat was not throwing a code, electric sensor B6 Audi a4), it had been quoted at $350 to replace. 4 days later, I had not heard anything so I decided to give them a call. They said that the thermostat did not fix the overheating issue, and they would need to replace the water pump. I asked what I owed c... read more

Al Duck 

on Citysearch

14 years ago

These are honest folks – I was dismayed to see that a very few commentators do not share my strong, positive feelings towards RWL. Perhaps it was because these folks did not like how much was wrong with their auto—or perhaps RWL has greater proficiency with some German models and less with others, but I can best sum up my relationship with RWL with the statement that “these folks at RWL (Bob, Brendan, and Nancy) have INTEGRITY”. I own a much beloved 1989 BMW 635csi (with 240,000 miles on it), and have a hard time finding peo... read more

Literally 

on Citysearch

14 years ago

Poor service and poor expectation – I am nost sure why this facility is still in business. The customer service is poor and the quality of the parts they use are substandard. The technicians at this site are unprofessional and do not provide excellent service. The service fees they charge are generally overpriced and provide repair costs with discounted parts. Please do not visit this repair shop you will be greatly disappointed in the quality of work!!!!!!!!!!!!!!!!! 

jms30308 

on Citysearch

15 years ago

Great Neighborhood Mechanic – After reading the review submitted by mce35, I was compelled to add my own review. My BMW went out of warrantee right as my car was in need of new brakes. I decided to give Rwl a try based on recommendations given by my cousin AND one of my clients. Rwl repaired my car in one day for 1/2 of what Nalley BMW quoted. A few weeks later, the wiring on my right back tail light fried (a common problem for BMW's). Having already had the left one replaced by Nalley I knew I was looking at a $300 bill - R... read more

wildstallionXXX 

on Citysearch

16 years ago

competent and resourceful – I have used RWL for 15 years. Bob is very exacting. He will work to see what theproblem is on your car. This sometimes takes time...but I know that the problem will be fixed the first time! 

bgbgbg 

on Citysearch

17 years ago

Best German Car Repair Shop in Town. – I've been using RWL for maintaining my German vehicles since I moved to town 7 years ago. They are extremely competant and honest folks. No, it's not a fancy showroom/shop, but their prices reflect that. The owner is great at explaining exactly what they are planning to do before performing the work. As an engineer in the automotive industry I understand that not even a master technician will know exactly what is wrong with a vehicle until they get their hands a little dirty with it. I ... read more