Ruth's Chris Steak House

Business response:

Thank you for taking the time to reach out and share your candid feedback, Peggy. From start to finish, it definitely sounds like you didn't catch us at our best, and for that I am very sorry. We pride ourselves on great food, top notch service and gracious hospitality, and it seems we fell short of your expectations and our highest brand standards on all fronts. So that I may personally apologize, get a few more details surrounding your recent dining experience, and do what I can to make things right, I'd like to encourage ... read more

Business response:

It was such a delight to have everyone in for the rehearsal dinner, Betsy -- thanks so much for coming out of your way, and for letting us help make the occasion amazing. We take pride in making each and every visit one to remember, so I hope you'll come see us again for another wonderful experience in the future. Congratulations to your son, and best wishes. -Nate Krueger, General Manager 

Business response:

I appreicate your feedback, Casey. I'm sorry to know your experience fell short of your expectations. -John Williams, General manager 

Business response:

While I'm glad you greatly enjoyed your appetizer and steak, Ingrid, I'm sorry if you were left a little underwhelmed by your cocktail, salad, and sides. Our goal is to always offer our guests the best meal possible, and I wish you had brought your concerns to your server's attention at the time so that we could have addressed them in the moment. Thank you for sharing your feedback, and please rest assured I will pass along your comments to the team here so we can ensure we do better next time. All the best, Nate Krueger, Ge... read more

Business response:

So glad to hear you had great dining experiences, Valerie Kohr and Debra Anderson Baldwin. We look forward to welcoming you back again soon! Robert M. Richmond, we'd love to have you back again soon and show you the five star experience you have come to know and expect from Ruth's Chris! 

Business response:

Thanks so much for the review, Alishia. While I'm thrilled to hear that you enjoyed your meal (and especially Brett's service), I also appreciate the candid feedback regarding the clear miscommunication regarding your table request. I apologize that we dropped the ball, and I am sorry any frustration/disappointment that caused. Thanks again for reaching out, and I look forward to welcoming you back again soon. Best regards, John St. John, GM 

Business response:

Thank you for your candid review, Don. I apologize that your meal fell short of your expectations and our highest brand standards. Sizzling steaks are a Ruth's Chris signature, however, we are always happy to serve steaks on normal plates if that is your preference. Should you wish to discuss your concerns in greater detail, please don't hesitate to reach out to me directly, (843) 793-4224. I look forward to hearing from you! -John Williams, General manager