Route 9 Mini Storage

wilame defoe 

on Google

2 months ago

Local Storage Unit Slumlords I lost my debit card due to theft and had to wait 7–10 business days for a replacement. I called and explained the situation, but after their system tried to charge my card twice (a card I clearly told them was no longer valid), I was hit with an additional fee. Then I was told I could no longer use autopay—because their system attempted to charge a canceled card. Since then, I’ve locked my debit cards when not in use. Without the option to link my bank account or use autopay, I expected to at le... read more

Vaped and Confused 

on Google

4 months ago

17 days past due and you overlock my unit. It boggles my mind of little empathy or compassion people in this world have when it comes to money and this place is proof. Ive been a LOYAL customer for 8 years. Never missing a payment and even paying portions in advance. I experienced a TBI back in June. During that time, my debit card had expired and upon trying to charge my expired card, it didn't go through and I not only got instantly charged a kickback fee but also late fees. I called the VERY rude lady at the office and ex... read more

Vaped and Confused 

on Google

5 months ago

It boggles my mind of little empathy or compassion people in this world have when it comes to money and this place is proof. Ive been a LOYAL customer for 8 years. Never missing a payment and even paying portions in advance. I experienced a TBI back in June. During that time, my debit card had expired and upon trying to charge my expired card, it didn't go through and I not only got instantly charged a kickback fee but also late fees. I called the VERY rude lady at the office and explained my situation with transparency. Exp... read more