Rountree-Moore Lincoln Parts

Carla R 

on BBB

3 months ago

NOT happy for sure. My car had water damage due to the hurricane that hit. I originally brought to ********, BIG mistake as the same with your dealership. This is a warranty issue. You had my Mustang and NEVER, NEVER asked me to take it WITH SOMEONE for a test drive!! Needless to say, my car still not fixed, insurance denied my claim which was roughly $5K out of pocket, now YOU tell me its the ****************** has denied, you want another $5K cash! Since it IS my car and your job is offer a service, maybe you should stand ... read more

Monica H 

on BBB

7 months ago

"******** , the Service Advisor, was very unprofessional towards customers. She needs to take a customer service class. Throughout the years, my family and I have purchased vehicles from **** and have never experienced customer service like this before. My father's truck was taken to **** all day yesterday.Despite his attempts to reach out to her for an update on his vehicle, she kept saying she was busy. After making three attempts to contact her, he went to the dealership and she said she had been busy and had an attitude ... read more

Alfredo A 

on BBB

a year ago

**** ********* advertising is full of tricks and lies. When you get there with the flier they explain it. its just marketing is not a lie. Then unfortunately they sold an used car that turn to be more expensive than a brand new car. They have a team that works like scam. They have the ability to keep you there. Until they get the key of your trade in car to check your car. When you perceive you bought their car. The worst part is when you realize through math the value they give to your car in practice is not being deducted ... read more

Denisha T 

on BBB

a year ago

STAY AWAY FROM THIS DEALERSHIP! They mess up information that they enter to the finance company & then blame you! When they are supposed to fix something & give you money back, you will wait FOREVER for it!!! Then when you call & go in expecting them to do what they told you they would do, by the date that they told you they would do it, employees are rude to you about it & don't honor what they're supposed to do! 

Sherry W 

on BBB

a year ago

Monitor and inspect your vehicle before you leave the lot. The first time I took my car to be serviced each time I went to pick it up, I was told that something else besides what I took it to be serviced for was wrong. RTM kept my car for a month and did not complete the job. Just recently, I took my car to RTM to replace a BUMPER. Someone called and told me to come pick up my vehicle. No one from the shop brought me my car. I had to go look for it. When I found it, the steering column was stuck, so I had to go and get assis... read more

Sim S 

on BBB

a year ago

Purchase a vehicle and called the bank to make a payment. Bank informed me the contract was expired. The bank said that the dealership didn't submit all the paperwork in a timely fashion. So I had to go and resign paperwork. I lost my GAP insurance and the extended warranty from the original purchase. Bad business. Was informed that they knew there was a issue, but I never received a phone call, etc. 

Tim H 

on BBB

2 years ago

Worst experience of my live on warranty work on my f150 drove it in for transmission problems on September 13 2022 next day I get a phone call asking what the trick is to starting my vehicle, told them I never had an issue with it starting they said they tried jumping it still no start, somehow they diagnose a bad transmission and hub bearings without driving it, two months later they tell me a cracked taillight was causing my truck not to start $1900 hundred dollars later they tell me my bcm was bad, then they tell me my co... read more

Eric P. 

on BBB

2 years ago

Sales Rep ***** asked for the opportunity to earn my business by quoting on a new F150 XLT similar to one that I had received an offer on from another dealership. I shared details on the other offer and ***** supposedly worked on a deal with the Rountree Moore general manager. Their offer was for a similar, new XLT for nearly the same price but it was 4 wheel drive. 3 hours later when I arrived at Rountree Moore, ***** met me in the parking lot to tell me the truck was sold 2 hours ago while I was driving there but assured m... read more

Cierra P 

on BBB

2 years ago

I had a vehicle insurance claim and had ********* Moore **** "fix" the vehicle. they had my vehicle for an entire month , which i understand being busy , my issue is that throughout that ENTIRE month of having my 25k vehicle, not once was I able to call and talk to someone. I tried multiple time. I called multiple times and left multiple voicemail. When it was finally time to pick up my car , I got in and I had a service error on my dash , which I made them check out before I left . While standing in the office waiting for s... read more