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Roto-Rooter Plumbing & Water Cleanup

3.6

About this business

<p> Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:</p><ul><li>Basement Plumbing</li><li>Bathroom Plumbing</li><li>Drain Cleaning</li><li>Kitchen Plumbing</li><li>Laundry Room Plumbing</li><li>Outdoor Plumbing</li><li>Sump Pump</li><li>Water Heater</li><li>Water Damage Restoration<br></li></ul> 

Location details

4105 W IN-32 Ste B, IN-32 Ste B, Westfield, IN, 46074, United States

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3.61,141 reviews
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Dakota J's profile image
Dakota J 
2 years ago

Had a water replaced along with water restoration. Fast and quick response. Job was done in a few days. Techs were professional and friendly. Great experience! 

michael M's profile image
michael M 
2 years ago

They installed a water heater in October 2022 $3700 May 2023 they replaced due to it quit working cost $1800. said labor was not covered, SCAM company 

Business response:

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager 

Nasir S's profile image
Nasir S 
2 years ago

Great service. technician was very knowledgeable and courteous. I will use them again in the future. 

Patrice B's profile image
Patrice B 
2 years ago

Excellent service. They saved the entire week for me and my family. I was impressed with the technician and his knowledge. They did a great job, I highly recommend them!! 

Sam S's profile image
Sam S 
2 years ago

Roto Rooter has gone above and beyond every time I have used them. They are always quick to respond and their sales reps and technicians are top notch. From the professional, friendly and efficient customer service to their fair pricing, I would recommend everyone to use Roto Rooter. 

Tim S's profile image
Tim S 
2 years ago

I would rate this company lower if I could. I had a leak under my sink and was told that there would be a $99 charge just to come out to the house. As I had difficulty finding anyone to come out, I felt I had to pay that cost. This started on a Friday and they could not come out until Monday. I had to turn off my water from the cutoff in our garage, and turning it off broke the valve. I shared this with the tech when he arrived and was told that it would cost $500 just to determine what was going on. Again, I felt I had no o... read more

Business response:

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager 

Areej R's profile image
Areej R 
2 years ago

Austin, TX: I had Roto-Rooter come out to quote me on a simple diagnostic to determine why one of my properties' tank wasn't igniting and to fit a collar on the pipe. Before even looking at the details of the unit, they quoted me $700. The quote wasn't itemized at all and when I asked them what it's for, they verbally said getting and fitting the collar on the pipe, cleaning the basin of the tank, and servicing the burner. I feel like they were trying to take advantage of a female property owner and thought that I wouldn't k... read more

Business response:

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager 

Connor C's profile image
Connor C 
2 years ago

Roto Rooter saved the day. Fast and efficient service from the local branch. 

Darren M's profile image
Darren M 
2 years ago

On 18 May I phoned Roto-Rooter and explained that my ******Tankless Water Heater stopped working due to an error code 14 (thermal fuse defective). A Roto-Rooter technician arrived a couple hours later and told me that I would need a new Heat Exchanger. He also said, he contacted the manufacturer (******) and a ****** representative said, "the Heat Exchanger is under warranty, but they would not cover it because failure of the Heat Exchanger is due to lack of maintenance." He went on to say...the total cost to repair my water... read more

Business response:

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager 

Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup

How is Roto-Rooter Plumbing & Water Cleanup rated?

Roto-Rooter Plumbing & Water Cleanup has a 3.6 star rating with 1,141 reviews. 

When is Roto-Rooter Plumbing & Water Cleanup open?

Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7. 

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