Roto-rooter Plumbing & Drain Service

Evan K. 

on Birdeye

5 years ago

Do not work with them. We were clearly just a number and their customer service is a joke. They said the work would would be entirely covered by insurance after reviewing our policy, 2 months later we received a really rude phone call saying they were talking legal action out of the blue. Additionally - They multiple times did not call us back - One person in the middle of the reasonable conversation hung up on us when we asked them to review the history on our account. - They didn't show up when they were scheduled - ... read more

Justin W. S. 

on Birdeye

5 years ago

Avoid Roto-Rooter Atlanta at all costs, or you will regret calling them as I did. Punitive and abusive pricing. There is a fair rate for emergency service but there is no link between the work done and the price charged. When we were all pleased that my issue ended up simpler than expected, they played “gotcha” with the quote I signed and were unwilling to treat me fairly. They quite obviously have no desire to earn a recurring customer. I wish that I had called anyone else. 

Stephen L. 

on Birdeye

7 years ago

Avoid at all costs if you like your money and want to hire people that respect your property. I was hesitant to call Roto-Rooter after seeing so many bad reviews online and should have heeded the warnings. My wife and I were having backup in our sewer drain line and had a moderate amount of sewerage water back up into one of our bathrooms which we cleaned up with some towels. I had called another plumber earlier in the day who was unable to remove the blockage. We decided to give someone else a chance and called Roto-Roote... read more