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Rothert's Hospital Equipment
- Home Medical Equipment Provider
- Covington, KY
About this business
ROTHERT'S HOSPITAL EQUIPMENT INC is a Medical Supplies facility at 2020 MADISON AVE in COVINGTON, KY. Services: ROTHERT'S HOSPITAL EQUIPMENT INC is a medical supply company in COVINGTON, KY. Call ROTHERT'S HOSPITAL EQUIPMENT INC at (859) 431-5900 for a detailed description of the medical equipment offered. Contact ROTHERT'S HOSPITAL EQUIPMENT INC and discuss your insurance questions and medical supply needs. Add a review for ROTHERT'S HOSPITAL EQUIPMENT INC’s profile, using the wellness.com directory.
Location details
1850 Augustine St, #A, Covington, KY, 41014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly and knowledgable staff
Friendly and knowledgable staff
I order a hospital bed from here, nobody ever call me back to confirm the delivery. 2 days later they showed up at my house, so fine I really needed. So now 2 weeks later I called for pick-up, nobody calls back. Is been a week and half, bed still here. called left messages every other day nobody has call or showed up to pick up bed, they have the worst customer service in the area. don't order from them. Is a big pain, How you stay in business?
Great customer service
Poor customer service on the phone. Was told that my equipment would be ready by today, and they haven't even started on it. Their excuse was that insurance has not authorized my equipment yet. I called the insurance company, and they stated that Rothert's had not even submitted the form to them yet, but to expedite the process they could call the provider number and they would take care of it. I called Rotherts back, and she was not interested in calling the insurance company to get it taken care of. She said I needed to wa... read more
Was this provider helpful about using your insurance coverage? Yes
Did this provider use excessive foul language? No Did you leave the office feeling satisfied with your visit? Yes Did you feel like this provider's office was understaffed? No, they were fully staffed
Did you feel safe in this provider's care? Mostly, I was still a little nervous Does this provider promptly return your phone calls? No, I have to wait weeks before I hear back Does this provider offer any coupons, discounts or promotions? Never. I don't think they care about helping their clients save money Does this provider leave you on hold for a long time when you call? Yes, it never fails. I'm put on hold forever when I call
Did you feel safe in this provider's care? Yes Was this provider sympathetic to your situation? Yes! They went above and beyond to make me feel special and respected Did they follow up with you after your appointment? Yes, they made sure I had everything I needed! Does this provider offer flexible appointment times? Absolutely! I never have a problem! Did this provider answer all of your questions? Every question I had was answered thoroughly
Frequently asked questions about Rothert's Hospital Equipment
How is Rothert's Hospital Equipment rated?
Rothert's Hospital Equipment has a 2.6 star rating with 30 reviews.
When is Rothert's Hospital Equipment open?
Rothert's Hospital Equipment is closed now. It will open tomorrow at 8:30 a.m.
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