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Rotech
- Medical Centers
- Covington, KY
About this business
Location details
215 Thomas More Pkwy, Covington, KY, 41017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cheaper to not use them actually. Machine cost $1000, they charge $190 per month to rent and monitor it for 10 months, supplies also up charged. JUST PAY CASH
I have had a great experience with the staff here. No problems at all. They have made sure I have all the proper equipment that I need for me. Thanks guys for giving it your all
Worst unprofessional company ive ever dealt with--doesn't care abt patients, just focused on sales & $$$ Regional office doesnt communicate with headquarters--always issues effecting billing Constant billing/insurance problems--loaded new insurance 3x times plus gave insurance info over phone 3x, cut off machine due to ins problem w/o notice, then wanted to pick up machine from my home w/o explaining it was an insurance issue and w/o notice Consistently rude staff, inpatient & incompetent Constant pressure to purchase more e... read more
I used the patient portal to look up cost of supplies. When I saw the cost of the supplies I hit cancel on the order and it shipped anyway. I contacted Rotech for an RMA and they said the only way they would allow the return was if I pad return shipping and a 25% restock fee. The items are unopened and can be resold. The issue was their site didn’t cancel the order even though it said that it had been. Extremely bad service and ethics. completely not my fault. I would give it ZERO stars if possible.
There's always alot of employees but no one can ever answer the phone. Poor management.
Frequently asked questions about Rotech
How is Rotech rated?
Rotech has a 1.8 star rating with 46 reviews.
When is Rotech open?
Rotech is closed now. It will open tomorrow at 9:00 a.m.
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