Rooter Hero Plumbing & Air of Los Angeles

Helena Lopez 

on Google

2 months ago

I had an excellent experience with Rooter Hero and their technician, Ramon. Just one day before a big party I was hosting, my hot water heater, after 24 years of faithful service, decided to stop working. In a panic, I called Rooter Hero, and they dispatched Ramon within 45 minutes. I was incredibly thankful for the prompt response. Ramon's customer service was top-notch, and it was clear that he was an expert in his field. He quickly and efficiently replaced my hot water heater, saving my party plans. I was impressed by hi... read more

Sam Kothari 

on Google

a week ago

Had a bathroom drain clog. Yony Vasquez did a clean and efficient job. Was courteous and Answered all my questions. He did forget to put the overflow cap back on. Not a big deal. 

Yang Song 

on Google

2 months ago

I am extremely dissatisfied with the service provided by your company. Here are the details: 1. **Significant Delay in Appointment Time** Victor originally scheduled the appointment for 10:30 AM the next day but did not arrive until 2:00 PM, citing that "the camera was on its way." 2. **Unprofessional and Intimidating Behavior** Victor brought along someone who appeared to be a supervisor. This individual’s attitude was highly unprofessional and even intimidating. When I asked whether the issue was related to my store or t... read more

JOSEPH LEE 

on Google

2 months ago

Overall Victor seems like a nice person but seems unsure of the problem. Fernando (assuming his supervisor) was very confident of his judgement of our problem. Specifically stated “I know exactly what the problem is with your building. It is old, so it will need to receive a epoxy coating which is $18,000 to $22,000. For a quick bandage fix, we can clean out the pipe and it will be $7,500.” Just by looking at maybe 60ft of camera inspection, just because something was blocking it, that was the solution he came up with. So I... read more

gelyn rice 

on Google

3 months ago

I recently had the pleasure of working with Yony at Rooter Hero Plumbing , I’m happy that the company sent him especially our need in changing the arrival time last minute. Yony was punctual , helpful in making sure there weren’t any other plumbing issues in our home and suggested what we needed to have done with our pipe and found the right tools to unclog our drain. He was also thorough, efficient and respectful. Happy with the work he did! Highly recommended!