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ROOST Apartment Hotel
- Hospitality
- Philadelphia, PA
About this business
Location details
111 S 15th St, Philadelphia, PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to contact ROOST regarding a refund for a month. They have not returned any of my phone calls and have sent me one vague e-mail asking for my patience. The manager is consistently out when I call. I would just like clear communication and not a "thank you for your patience" e-mail.
For the past 2.5 weeks I have called almost every other day to resolve a cancellation due to COVID. I have been told someone would reach out to me each time and finally late last week I received an email saying the ROOST was not sure if they would refund me despite Pennsylvania and Maryland discouraging nonessential travel due to COVID. Other hotels in the area are issuing full refunds regardless of the fair due to the pandemic. ROOST PLEASE DO THE RIGHT THING AND ISSUE A REFUND. THE CANCELLATION IS DUE TO THE PANDEMIC. AS A... read more
RecommendedLove staying here. Apt style rooms, full kitchen, 3rd floor is awesome with big gym, pool table, coffee style bar, couches, ect. Friendly staff.
Beautiful place and close to everything. Will definitely stay here again when in town.
What a beautifully designed apartment style accommodations with just the perfect amenities can't wait to come back to stay again!
Frequently asked questions about ROOST Apartment Hotel
How is ROOST Apartment Hotel rated?
ROOST Apartment Hotel has a 5 star rating with 6 reviews.
When is ROOST Apartment Hotel open?
ROOST Apartment Hotel is closed now. It will open tomorrow at 9:00 a.m.
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