Romie Lane Pet Hospital

Kim H. 

on Birdeye

3 years ago

HORRIBLE! THEY DO NOT LISTEN. IF YOU CARE ABOUT YOUR PET, CONSIDER OUR EXPERIENCE. Overmedicating, not listening, poor documentation, up charges beyond requested: all in what I was told was a "standard of care". I wish I didn't pay after visit, and only on receipt of documentation of services. I would NEVER subject our pet (any anima) to this manner of care - especially since they consider it to be their "standard". Our local Vet closed and Disney Pet Hospital was on the list given to us. It is a 30+ mile drive but ... read more

Alexis Breanne M. 

on Birdeye

5 years ago

I typically don't use social media as a platform for complaints, but feel that others need to be made aware of what I experienced today. As many of you know I have a dog named Jackson. We chose Romie Lane Pet Hospital (Dr. Ponder) as Jackson's vet. I chose this location because it is where we had taken my childhood pets for many years. As the school year started and I returned to work, Jackson began to display signs of anxiety. We had scheduled an appointment to get him checked. There was confusion with our appointment time ... read more

nanette m. 

on Birdeye

5 years ago

Reception/staff are unprofessional, ignorant with regard to dealing with the public. Haley has acquired so much ego since she started, that it is offensive. It is a shame that one needs to get past reception to see the vets because the vets are each wonderful. I will not return with my pet. It is not worth dealing with the rudeness, tactlessness, and unprofessionalism of the girls in the front.