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Romano Chrysler Jeep
- Car Dealers
- Fayetteville, NY
About this business
Location details
215 W Genesee St, Fayetteville, NY, 13066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The service department is the absolute worst possible group. I literally dropped my car off 8 days ago. They told me it would be done Tuesday. Tuesday comes now it is Weds and I can understand. Nobody answers the phone so I go end of day Wednesday car is not done and still never called then they say end of week. Today is Friday so I call with no response so after my 7th phone call I go. My car is not in the shop but exactly where I parked it eight days ago and has never been touched. I asked for the keys to take it to Burgey... read more
I have not communicated with them regarding my vehicle since 8 am on 04/23/2026, signing in my 2020 Jeep Cherokee for repairs with Kelly - a thoughtful young lady, skilled with kind and thoughtful customer service. On 04/25/2026, I spoke briefly with Noah, after listening to a voice message he left on 04/20/2026, stating that he'd seen my review and he works in customer service, and he has a few ways that he can make things better. I let him know that this is the 6th or 7th time my vehicle has been in for service for the s... read more
Actually 0 stars if I could. On 11/23/25 my Renegade was taken to Lia Jeep for repair. Over 5 months 8 days have expired as of today 4/30/26 – and counting - still not fixed. Thanksgiving to beyond Easter - 158 days, 3792 hours, 227,520 minutes. Only has 64,000+ miles. Everyone I tell is speechless. Can't get parts, wrong parts or jury-rigged or not needed or installed but then fried - wait weeks or months for them - then weeks or months to install but still no car. No loaner. Lia is a crap dealership being inept, ... read more
lied to about requiring a purchase of a 5100 tire and gap warranty or i could not obtain financing with the bank .. i am a spouse of a deceased veteran They are now taking 60 days to refund the money to the original loan on the vehicle and it has now been paid off. They were not going to refund any of the prorated amount until I made a fight and yelled and screamed on phone and the email. Now they are saying it will take 30-60 days for this to happen and they were absolutely rude and liars..
I'm pleased to share a 5-star review for Mr. Sayed at Lindsay Chrysler Dodge Jeep Ram in Manassas, VA. He demonstrated exceptional professionalism, strong product knowledge, and made the entire process efficient and seamless. He addressed all my questions thoroughly without any pressure. I truly appreciate his outstanding customer service and highly recommend him for a reliable and positive car-buying experience.
DA and the staff found me a great ride with a great bottom line, and I took it home the same day!
Part 6: 04/15/2026 - Again, The following lights appeared on the dashboard: Parking Sensors light, ABS System Light, and Traction light.
Part 5: 04/14/2026 Return vehicle to Napleton River Oaks Dodge Jeep RAM Service department, for repair of damage to the vehicle Wheel hub/ABS Sensor/Parking Sensor caused by a service technician of the dealership service department.
Part 4: 04/06/2026 @ 2:45 pm received message that part was at the dealership. We arrived at Napleton River Oaks Dodge Jeep RAM Service department, where the vehicle was checked in, to have repairs done. 04/08/2026 @ 8:30am – messaged by Mark that the vehicle is ready. Arrive at the dealership/Service department, go to the cashier, and the young lady hands me an invoice for an oil change for $108.91, and I immediately asked for the manager. She directs me to the first office in the service department. We told Denise ... read more
Frequently asked questions about Romano Chrysler Jeep
How is Romano Chrysler Jeep rated?
Romano Chrysler Jeep has a 4.6 star rating with 765 reviews.
When is Romano Chrysler Jeep open?
Romano Chrysler Jeep is closed now. It will open tomorrow at 9:00 a.m.
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