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Roesch Chrysler Dodge Jeep RAM
- Car Dealers
- Elmhurst, IL
About this business
At Roesch Chrysler Dodge Jeep Ram, you'll find the best selection of new and used Chrysler, Dodge, Jeep and RAM vehicles. For used cars and used trucks that you know are of high quality and performance, come check out our used vehicle inventory. And current or aspiring Uber drivers will love our inventory of Uber approved cars! We can also help your business needs with our commercial business vehicles for sale featuring RAM ProMaster trucks and vans. Our extensive services and staff are committed to delivering you a great ca... read more
Location details
200 W Grand Ave, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
To Whom It May Concern,Ive been a loyal visitor to Larry Roesch Chrysler Jeep Dodge RAM for the past six years, and until recently, every experience has been pleasant. Unfortunately, my most recent visit was extremely disappointing due to the behavior of the cashier on duty.I want to begin by acknowledging that the drive-up agent interacted with was outstanding professional, courteous, and helpful. However, the cashier's behavior was shockingly disrespectful. I was standing politely in front of the cashier area, waiting to m... read more
To Whom It May Concern,Ive been a loyal visitor to Larry Roesch Chrysler Jeep Dodge RAM for the past six years, and until recently, every experience has been pleasant. Unfortunately, my most recent visit was extremely disappointing due to the behavior of the cashier on duty.I want to begin by acknowledging that the drive-up agent interacted with was outstanding professional, courteous, and helpful. However, the cashier's behavior was shockingly disrespectful. I was standing politely in front of the cashier area, waiting to m... read more
Business response:
Dear Mr ********** I have spoken with the cashier you dealt with, and we apologize, she did not mean to offend you. The area near her desk does get busy and she genuinely meant to clarify if you were picking up your car or possibly waiting to speak to someone else nearby. I can see how it may have come across the wrong way and she now sees that too. She is very sorry she gave you the wrong impression. Thank you for your feedback. We hope you can forgive this misunderstanding and recall all the good experiences you have had w... read more
After waiting 3 weeks for an appointment to get our Jeep inspected for a corrosion issue and taking the day off to go in we had a terrible experience. Our jeep is barely 3 years old well within the 5 year unlimited mileage corrosion warranty. The service manager *************************** refused to file a claim with Jeep for the issue. In fact he wouldn't even look at the truck at all. He said he couldn't get parts so there was no reason to file a warranty claim. I asked how **** could know what parts were needed if there ... read more
Business response:
Our apologies for a frustrating experience. It has been our experience that a claim like this would not be processed under the current warranty system. We hope you have found a successful solution and still hope we can be of service to you in the future.
Simply dishonest. While the new vehicle sold to us was misrepresented and we only put 500 miles on it in 2 months, they wanted us to eat 20% of the value even though we just wanted to exchange or purchase another vehicle that has the features we requested. Now I guess we have to go through the lemon law attorneys versus just fair, ethical negotiations.
Business response:
It is unfortunate that the hybrid Jeep Wrangler does not perform as expected by this customer. Her husband purchased the vehicle from ** and appeared to be very aware and educated as to what he was buying. Our offer to buy the vehicle back from them is based on the market value of the vehicle which takes into account the $7500 federal tax credit on similar new vehicles and current market conditions. We dont mean to offend them. They are free to accept our offer or look elsewhere. We made our trade offer in good faith and wit... read more
I want to start off by saying this was the most pathetic excuse of customer service for any business ever. I literally felt like I was behind the scenes from the moment I walked in. Three guys standing at the front counter watched me walk past the front door towards service.. they obviously knew it was closed and didnt want to tell me.. too scared to communicate I guess. Keep in mind they watched me get dropped off at the front door via an **** & the door was wide open. Anyway when I walked back in I immediately asked the th... read more
Business response:
Erik – I have talked with all the employees involved and discussed with them how they could better handle such a situation. I assure you a misunderstanding like this is not the norm and I trust it will not happen again. We are very sorry and apologize for your recent experience at our dealership. Our service manager, Paul DiCaro, has tried to follow up with you but your voice mailbox was full. He will try again, but if you would like to call him, he can be reached at 630-834-8000 ext. 7255.
“Buy and Goodbye” should be their slogan. They have gone downhill faster than an Olympic bob sled team from a customer service aspect. Invest the 2 or 3 minutes to read this review, so you don’t make the same mistake I did. I leased a 2018 Grand Cherokee Limited from them back in December of 2017. Up until recently, the car functioned fine, but boy did it take a turn for the worse. While driving in traffic with my family on Lagrange Road (busy road by the way) the dashboard started firing off all warning and fault lights. It... read more
Business response:
Sorry to hear your still having trouble with your Grand Cherokee. I understand the frustration, going back and forth several times and the concern still not being rectified. I’m pleased to hear that Dealer “B” as you call them are going above and beyond with factory assistance to try and rectify this concern (as we at Larry Roesch Jeep would do alike). I further understand your vehicle is still covered under the factory basic warranty. As stated in our conversation in August 2020 we’d happy to inspect and repair your vehicle... read more
This dealership is the worst! The salesman, Joe **********, is a liar, profiler, untrustworthy, pushy and unknowledgeable. We told him what we wanted, they didn't have it, but he could get it in a few days. He had a similar jeep we could see on the lot. He made us run all over the lot to find a car, because they don't know where their cars are. Turns out, the car is still in ship mode and not ready to be driven. We went back in to get numbers, it took over 3 hrs of Joe walking back and forth to get a number. They wanted a $5... read more
Business response:
Dear Jennifer, I am very sorry to hear this about your experience. It does not sound like the way we do business. I know it can be very frustrating when we are unable to find the specific car a customer is looking for. I would be happy to order a new car built to your specifications if you can wait approximately six weeks for it to be built; or, if I can be of any other help to you, please don’t hesitate to contact me directly. Sincerely, Paul ****General Manager ********@roesch1.com
Frequently asked questions about Roesch Chrysler Dodge Jeep RAM
How is Roesch Chrysler Dodge Jeep RAM rated?
Roesch Chrysler Dodge Jeep RAM has a 4.4 star rating with 1,925 reviews.
When is Roesch Chrysler Dodge Jeep RAM open?
Roesch Chrysler Dodge Jeep RAM is closed now. It will open tomorrow at 7:00 a.m.
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