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Rod Hatfield Chevrolet Parts
- Auto Parts & Supplies
- Lexington, KY
About this business
Rod Hatfield Chevrolet is an automobile dealership that sells and services a variety of new and pre-owned vehicles. It deals in a range of cars, vans, trucks and sport utility vehicles. The dealership offers vehicles from various manufacturers, such as BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford and GMC. It also provides several models from Jeep, Honda, Mitsubishi, Nissan and Pontiac. The dealership s Chevrolet models include the Equinox, Cobalt, Impala, Malibu, Silverado, Suburban and Tahoe. It has a service depa... read more
Location details
232 New Circle Rd, Lexington, KY, 40505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedI thought purchasing my first car through a dealership would just be a hassle but thanks to TJ and the rest of the Rod Hatfield team I had a great experience...if you are looking to buy a car and don’ think you can afford it give Hatfields a try
Business response:
Thanks Amanda!! Your awesome words give us so much encouragement! Tyler and our team work hard to make sure you are taken care of and HAPPY! Have a blessed day and tell your friends and family!
Purchased 2018 with less than 30,000 miles and it breaks down three weeks later. It was 87 degrees, and I had my 9 month old and 3 year old with me. They only offered me a a guy’s number to have it towed. No courtesy vehicle offered. Then called me two days later to ask me if I “would be in Lexington anytime soon” to give them the lien release on our trade in knowing the car I bought from them is in the shop at a different dealership and hasn’t even been diagnosed yet. Go somewhere else. If I could give zero stars I would.
Business response:
Hey Dusty, it is disappointing for us to hear that your experience was anything less than great. I know we worked extremely hard to get you approved and get you into your vehicle, machines are machines and I promise more than anything we want to help... Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Austin Sipple, Sales manager. (859)299-2772
I made an appointment for an oil change with their express service, I showed up for my appointment at 9am and I was 4th in line. Don’t get me wrong I understand things can get busy at times and agreed to leave my vehicle. I returned at 2:30 pm to find my truck parked in the rear of the building and the service bay empty, and the guy at the desk said they had not “gotten a chance to do it yet, but was getting ready to do it now” When I stated they have had my truck for 5 hours and I had an appointment on top of that, he state... read more
Business response:
Curtis, I appreciate you bringing this to my attention. I want to get you taken care of ASAP and never want things to fall through the cracks like it seems they have. I understand like you there are situational things that may require more time.. But anyway, please call us and ask for Jeff Ramey, he is the service manager and wants to get you taken care of ASAP!
We having been going to Rod Hatfield for a long time. They are eager to work with you, get you into the vehicle you select and are super nice. We’ve had nothing but good experiences with them and wouldn’t think about going anywhere else!
Be more upfront with true pictures of the item you are driving 75 miles to see. Also, beware of the online pricing. Make sure you read the fine print on their website. The price is only with a 2010 or newer trade in and financing.
Business response:
Molly, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution! Austin Sipple, Sales Manager (859) 299-2772
We had a great experience!!! Christian was great!! we will be back!!!
Business response:
Thanks Amanda! We are happy to hear Christian took great care of you ! God Bless!
I would like to thank Christian Johnson for being the first car salesman to sell me a car on the first day. He was very knowledgeable about the vehicle we bought and was a true class act and professional in the way the deal went down. I give him a double thumbs up.
Sold me a car they knew had major problems. Then playing games wwhen I was trying to have it fixed.
Frequently asked questions about Rod Hatfield Chevrolet Parts
How is Rod Hatfield Chevrolet Parts rated?
Rod Hatfield Chevrolet Parts has a 4.1 star rating with 283 reviews.
When is Rod Hatfield Chevrolet Parts open?
Rod Hatfield Chevrolet Parts is closed now. It will open tomorrow at 8:00 a.m.
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