Nita F. on Citysearch
9 years ago
02/07/2014, 03:30 AM
I began a search for a 4x4 truck about a week before starting my interviews at Rocky Mountain. Stopped there because of proximity to my workplace and was met with a friendly smile and firm handshake of Jim Knigge. We toured through an inventory of small trucks they had. None of them was a good fit for various reasons. I was then showed a Ram 1500, a bit bigger than I had originally wanted, but the truck showed very good. Drove it, loved it, bought it, was taken through all the normal sales hoopla that goes on when buying a vehicle. Jim and I drove the truck to my house to pick up my wife so she could drive our car home, and when the deal was done, Jim followed to pick up check for purchase. Later that same night I looked around for photos to show my family and I ran across a website that listed the truck $2000 lower than my purchase price. I mentioned this to Jay Orlinger and a deal was made to cover that. The website is not one they use to advertise on, so he was surprised. With that fixed, four days later I was driving the truck and the power steering went out. To make this story shorter, RMAB has picked up the tab to repair that problem. As I was driving the truck to my mechanic to have him do some additonal mechanical checks it was discovered that both ball joints were worn out and the license plate lamp burned out. RMAB called me to verify all was okay with the truck, so I told them about the latest finds, and they agreed to pay all but $100 of this last fix. Mainly, I want to point out they have done this with no pressure from me. Differing from some of the other reviews on this site, I have found RMAB to be very cooperative in getting issues resolved and they have worked very hard to see that I was satisfied with the purchase.
For sure when I am on the prowl for another vehicle I will stop at their doorstep first.