Rockbrook Creek

connor s 

on BBB

3 years ago

Worse experience than my college landlords. . The biggest issue was the mouse problem and I called every week asking to get an exterminator and they kept saying they would do it in house. It took them months of me living outside of the apartment (which I paid over ***** each month for) to get one in. Once I moved out I found nest and droppings in places I didn't even know the mice were at. It was a HUGE health issues for my dogs and I. I had 4 and a half months of mouse problems. There was one night where I had 4 mice on top... read more

Victoria A 

on BBB

3 years ago

They charged me for the application, which was non-refundable. I'm ok with that as long as things get processed properly. I was told that I would have an answer within two business days. And that there was an apartment that would be ready within two weeks. The application never got processed at all. They gave me the run-around for two weeks, avoiding my phone calls and voice mails. They kept telling me it was being reviewed by the regional manager, whom I was never allowed to talk to. They kept telling me that I was only go... read more

AMY H 

on BBB

3 years ago

DON'T DO IT. Horrible experience with this company. THEY ARE GREEDY GREEDY GREEDY!!! Been staying in one of their New Jersey buildings for about 3 years and they don't give us any help when we ask for it. Tried to ask for a rent decrease DURING PANDEMIC and they refuse to help lower the rent (NO REMORSE AT ALL? CMON). No help or even a rent freeze whatsoever. Tried to break the lease early because they weren't willing to offer a lower rent and they were trying to give me 1/2 a month free if I renew with them. REALLY?? I'VE B... read more

hailee b 

on BBB

4 years ago

Right off the bat, please save yourself the money in towing fees alone and don't move here. This complex has worked out a kickback program with a towing company and they have about 5 cars a night towed! They issue more stickers than there are spots and tow visitors cars as well. They let you go without hot water for a week at a time and whenever you go to your car you're greeted with an overwhelming amount of garbage overflowing into the parking lot. They let on average 9 people live in one apartment with god knows how many ... read more

Robin J 

on BBB

4 years ago

I was a tenant at ******* at ******* Center, Centreville Va. After two and a half years I vacated. The process to leave was horrible. Your team, including ******** from corporate, are insensitive, rude, and disrespectful. After some back and forth I made everyone involved aware that I was vacating the apartment in May but would hold onto my Keys, as they wanted to charge me more than my lease pay out to hand them in early. I received a call in late May/early June that there had been a water leak in the apartment above me an... read more

Zeke C 

on BBB

5 years ago

TL, DR; - Management egregiously charged us a late rental payment fee, owes us for faulty heating, and has not fixed the parking garage gate which has led to multiple car break-ins. Details below. Issue 1- On March 2, Alesio emails residents that the rent payment is down (see attached picture). The email says check every few hours (who has time for that) but also they would email us again when it is fully functional. Notice there is no mention to please submit a check, money order, etc. On March 5th, I log on to pay and see ... read more

Doug K 

on BBB

5 years ago

On the surface, the property seems great, especially for those commuting to the city. In reality, there are at least 2 elevators down daily, the staff is incredibly rude, the appliances are all dated so they are constantly broken, if you like cock roaches they are abundant, if you have a car you will likely have lyme deposit all over it, if you enjoy hot showers don't expect them here (we were without hot water for a month), the quality of the tenants has deteriorated as they have had to lower prices to keep the building ful... read more

Amanda E 

on BBB

5 years ago

Lovely landscape and outer appearance. Absolutely atrocious property management and office staff. Unprepared for new tenant move-in (5-6 work orders submitted within my first 24 hours) and NO urgency from office staff to address tenant concerns other than stating maintenance staff was preoccupied and ?It will be done ASAP?. Spoke with longer-term tenants who told me the issues I?ve had are common and their experiences have left them prepared to pursue lawsuits. Move in here and be prepared to get ?the run-around?...if not wo... read more

Stephanie 

on BBB

5 years ago

This place is the absolute worst! Was lied to about the appointment amenities, laundry never works, they never put salt down for ice or shovel the snow. Forget about getting to work before noon if it snows because they don't start plowing until 2! The hallway and outdoor lights do not work and you can never get an answer from the people in the office! They have to be the rudest people I have ever met. Don't care at all and **** no problem telling you to go screws. This company should be ashamed of themselves. I will never re... read more