RockAuto LLC

Keenan C 

on BBB

5 years ago

Absolute worst customer service of any business I've ever dealt with. Their whole business model is designed to keep you from contacting them with questions, concerns, or problems. No customer service phone number, and no customer service email, unless they contact you. Then and only then can you contact them by reply email. 

Janet C 

on BBB

5 years ago

Not being able to talk to anyone at this business is very frustrating!! Not even ability to live chat or even email. When a part requires welding to make it adaptable a complete refund should be issued. 

Payman 

on BBB

5 years ago

Received a caliper that did not fit my car. I completed the questions asking for my reason to return, which allowed me to get a free shipping label. Upon returning it i got an email giving me a break down of all costs to return, then below was a charge for shipping! Why was i charged for shipping when i received a defective item. After multiple emails trying to get them to explain to me why i was charged (they told me i was charged because the front calipers were ordered wrong on my part, which is true and those were also re... read more

L Washom 

on BBB

5 years ago

I bought a Deka Intimidator battery for $200, it was DOA, sulfated and with only half a charge. RockAuto has ZERO customer service, only an automated system that wants you to pay for shipping back the trash they send you and to buy a second piece of trash to replace the first one. I ended up going though the manufacturer to resolve the issue. Terrible, just terrible, avoid like the plague. 

Shawn P 

on BBB

5 years ago

The cheap price wasn't worth the hassle. One item was incorrect and another item was damaged. Returned the first item but after the hassle and time it cost me to return first item didn't waste my time with the second item. Biggest down fall is no customer service. I understand they do this to keep cost down but a very poor way of doing business. I have learned my lesson, (you get what you pay for) and will never shop Rockauto again. 

Amanda G 

on BBB

5 years ago

I ordered parts for my teenage sons truck when I had the money from income taxes in late February and received the parts in early March but due to the weather my son didn't get around to working on the Truck until early April when he opened the parts he noticed the parts they sent were to big. We contacted RockAuto by email to find out we are stuck with the $500 worth of Parts because after 30 Days they won;t even let us trade these parts for the correct size parts. and we can't afford to buy new ones so now we have parts we... read more

Christopher M 

on BBB

5 years ago

I returned a product that they sent me. They wanted/required a manufacturers box upon return. The box that it was sent in, was damaged upon me receiving the item. I explained to them the box was NOT useable, and I couldn’t send it back because it was damaged when I received it. I tried calling and speaking to a manager, but an employee, Casey, was EXTREMELY rude! I asked him multiple questions and he kept repeating the policy, so I asked him to speak directly to his manager. And this point he hung up on me and would not let ... read more

Charles 

on BBB

5 years ago

dude I’m so fed up with rock auto. Can’t get ahold of a **** person. Fuel lines showed up broken, came in 3 pieces. Pieces 1 and 2 installed and 3rd was broke. Only option on the website, buy again then ask for a refund. Supposedly I will get back my shipping charges... That is currently going on. Next thing, ordered a complete brake job and 2 rotors never showed up. (Over $700 purchase) Rock auto tells me everything has been delivered even though 1 of 5 Fedex tracking number still shows it never shipped. Again...no phone nu... read more

Dean V. 

on BBB

5 years ago

POOR quality parts. POOR service. Auto parts clearing house for JUNK, or so it seems considering the parts sent to me recently. They sent old sub-standard or SECONNDS, and I make that claim from recent orders. POOR quality parts. POOR service. I made a mistake purchasing from this PARTS CLEARING HOUSE--JUNK! Recieved incorrect parts in a timing belt kit. Belt and valve cover grommets were incorrect. Had to purchase replacement parts from a local Vendor. Rock Auto wanted me to send back the entire kit. Sure we all understand ... read more