Robinson Heating & Cooling - Waukegan, IL

Ryan W. 

on Insider Pages

12 years ago

I will return to Robinson Heating and Cooling I recently had Robinson come out to my home for an emergency service call. I wasn't getting any heat at all. It's the winter mind you, and I have 2 small children. They were able to troubleshoot the problem and address it immediately. They stated that they had the part in their shop ready right away. They had me up in running in no time. I would HIGHLY recommend Robinson heating and cooling to anyone commercial or residential, their service is A++++. 

Em M. 

on Insider Pages

14 years ago

Get multiple opinions and bids! If Robinson tells you you need a new furnace, get a second or even third opinion and multiple bids first. Robinson tried to sell me a furnace I didn't need after telling my my furnace couldn't be repaired (same thing happened to a couple of my neighbors). Additionally, Robinson's bid for a new furnace installation was $2000 higher than the other two bids. Thanks to getting additional opinions, I was able to get my furnace repaired for $125 instead of replacing it. When my furnace does die, I'l... read more

bythepond 

on Yellow Pages

16 years ago

I think they overquoted us. Our furnace went out on a Saturday when it was 10 degrees. They were able to get someone to our house within an hour, but we were told the induced draft assembly was bad and had taken out the circuit board. He didn't have the necessary circuit board and would have to order it. We also had a home warranty, so I called the warranty company Monday to get authorization for the work. His quote to the warranty company was over $1,000, so they sent another company out to give a second opinion. When the s... read more

Bill C. 

on Insider Pages

16 years ago

Fraud!!!! If I could give ZERO stars, I would. 

Bill C. 

on Insider Pages

16 years ago

Fraud!!!! If I could give ZERO stars, I would. We recently had Robinson come to our house to check our furnace, which was not working properly. They told us we needed to replace the furnace because of a crack in the exchanger ($3500). They stuck a bright orange sticker on the unit so we could not run it that said "notice - hazardous equipment lockout", which cautioned of fire hazard and possible death. We had two different, reputable companies come out for their opinions and it ended up that we did NOT have a crack in our ex... read more

Alex S. 

on Insider Pages

19 years ago

Lousy at keeping appointnents I used this comapany for years when I managed an apartment building. They were not reliable when setting apppointments at all. They would not show up 75% of the time. This would be really inconveniant when the tenants would take time off from work to meet the repair person and they would not show up. I was not happy with the service as well. They would come in and do the minimal work not repairing the problem or fixing the leak just so they would have to come out again so they could charge you f... read more

Alex S. 

on Insider Pages

19 years ago

Lousy at keeping appointnents I used this comapany for years when I managed an apartment building. They were not reliable when setting apppointments at all. They would not show up 75% of the time. This would be really inconveniant when the tenants would take time off from work to meet the repair person and they would not show up. I was not happy with the service as well. They would come in and do the minimal work not repairing the problem or fixing the leak just so they would have to come out again so they could charge you f... read more