Roberts Riverwalk Hotel & Residence Detroit

Ammie W. 

on BBB

5 years ago

I have been a customer here for more than 8 years. I dont know why I keep wasting my time hoping things could get better here. My stay this last sunday I was greeted rudely, & doubled charged my room after I book it thru booking.com. The staff is no where near friendly or understanding. They did not give me a receipt. They added charges that my bank have confirmed that I have to send over to the hotel in order for them to believe me. This have place me behind on personal expenses because of the lack of care and mismanagement... read more

Parks K 

on BBB

6 years ago

No staffing, dodges calls regarding being charged far more than the original amount of the booking . Failed to honor my cancellation request that was submitted far before the date I could do so and expect a full refund. 

UNO 

on BBB

6 years ago

No stars. The hotel has not been maintained: curtains hanging from the rod and not able to be closed for privacy, walls cracked, stingy with toilet paper and towels. I went for assistance and the front desk attendant was more concerned complaining that he had to work on his birthday. After checking out an additional charge was billed without permission to the credit card. The explanation for the charge continues to change and is not true. The manager has been dodging My Travel Agent and I. I have contacted the credit card co... read more