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Robert's Frozen Custard
- Restaurants
- Germantown, WI
About this business
Our guests are the ONLY reason why we're here! Fresh, made-to-order food, served by genuinely friendly staff in an award winning atmosphere. We're committed to being a neighbor our community can count on. Wisconsin is saturated with ordinary "custard joints". So treat yourself to Robert's...you certainly deserve it, don't you?!
Location details
N112W16040 Mequon Rd, Germantown, WI, 53022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent food though a bit pricey, nice quality and good service
Business response:
Thank you, Thomas, for posting your review! I appreciate your kind words, sir, and look forward to the opportunity to serve you again! Sincerely, Darren Stamm, Owner
While I loved their custard , I was really disappointed with the gyro I bought there last night. I could only eat half of it because I didn't like it. I don't know if it was the sauce or lack of much of it. Won't order that again. I hope the other sandwiches are ok. I had a few friends meet me there to discuss travel plans. The staff was very nice and it was very clean.
Business response:
Hi Monica! Ugh! I'm so sorry you didn't enjoy your Gyro Wrap. Truly. It has been popular since we rolled it out a couple years ago, but I totally respect that everyone has personal taste and preferences. I can guarantee we have more than a few items on our menu that you will thoroughly enjoy! Please remember that all of our menu items are 100% customizable. If you want to personalize the Gyro Wrap to improve your chances of loving it, change it up! We're more than happy to put extra Tzatziki sauce on it and even more on the ... read more
Business response:
Hi Colleen. I am very sorry for what happened last night. There's no excuse. I hate having those 30+ minute waits during Packers Game Day to begin with, but waiting as long as you did is unacceptable. I do however have a simple explanation for how we got your order to you as quickly as we did after you came forward. We simply moved your order to the front of the line. We can't in good conscience submit your order to the "back of the line" after screwing up your dinner in the first place. Blatant miscues get priority and that... read more
Business response:
Margaret! Your amended comments make my week! It's what we do. It's what I insist on when we screw up, which we do on occasion. It's simply living by some awesome old adages... "Do the right thing" and "Treat others....." It's not rocket science, right?? Own your mistakes and make things right. Thanks so much for the follow-up. Absolutely awesome, Margaret!
Business response:
Thank you, Mark, for the 4-star review, sir. We'll be doing our darn'dest to make that a 5 next time you come by! Hope to see you soon!
Had amazing twice baked potato soup! I'll be returning for that as often as possible. Staff very friendly and pleasant on the phone when I called in my order. She was sure you read my order back to be sure she had it correctly. We've gone to Robert's a few times now and are always pleased. Great job Robert's staff!!
Business response:
April! I am so appreciative of you sharing your experience from last weekend! Hearing that you've had similarly positive experiences previously makes me even happier! Thanks for the post and thanks for making my day. :D
Just moved to Germantown. This place is super. VERY good food.
Business response:
Thanks so much for the high praise, Roy. Welcome to Germantown! Consider yourself "home" right here. :)
Amazing food and custard, just like they had years ago in Milwaukee! Tasted like memories! ��
Business response:
Hi Heather! I'm so glad you came by! I'm also thrilled that we lived up to your terrific memories! Stop back soon!
First time ever here and it was excellent! Had the western burger and the mashed potatoes and gravy. Very delicious! Will definitely visit again when in the area
Frequently asked questions about Robert's Frozen Custard
How is Robert's Frozen Custard rated?
Robert's Frozen Custard has a 4.3 star rating with 2,303 reviews.
When is Robert's Frozen Custard open?
Robert's Frozen Custard is closed now. It will open tomorrow at 9:00 a.m.
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