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Robert Matlock, MD
- Orthopedists
- Plainfield, IL
About this business
Location details
24600 W 127th St #225, Plainfield, IL, 60585, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wonderful from start to finish
Not sure how good or bad Dr. Matlock is, but his scheduling service is horrible! Made an appointment for myself through the phone. I was asked why do I need to see the doctor. I explained that most likely have a bone spur in one of my feet and need advice on how to deal with that. Took half day of work and went to see the doctor. The nurse came, explained that they must do an x-ray on my foot. 10 minutes later, the doctor came himself only to explain to me that he doe's not specializes in feet. His specialty -knees, and shou... read more
Dr. Matlock and his team are Outstanding. His X-ray Tech Sue is phenomenal. I was having a very difficult time walking when I saw the Doctor, by the time my appointment was over and he Had finished draining the water from my knee. I felt much better and 6 hours later I was walking perfectly. Thank you Dr. Matlock For your knowledge compassion and expertise.
Business response:
Hi, thanks for taking the time to leave a review. We appreciate the positive feedback! Thank you for choosing DuPage Medical Group.
Dr. Matlock is an Excellent Doctor, he and his medical team helped take away my severe knee pain in my 1st office visit. Thank you. Excellent team!
Business response:
Hi, thanks for taking the time to leave a review. We appreciate the positive feedback! Thank you for choosing DuPage Medical Group.
The back-office support team for Dr. Matlock is incompetent. They failed multiple times to provide my insurer (Cigna) with the necessary information to get approval for a simple MRI procedure. At first they tried to blame the insurance company for the denial but after spending hours on the phone I was able to determine that Matlock's back office didn't send in the necessary paperwork (not only once but twice). Because of the back-office headaches I unfortunately would not recommend this doctor
Business response:
Chris Williams, thank you for sharing your feedback. We're sorry to hear about your experience. Patient satisfaction is very important to us and we'd like to look into this situation further. If you are willing, please contact us at info@dupagemd.com with more details.
Dr. Matlock is an outstanding physician. I could not be happier with him as my orthopedic surgeon. Dr. Matlock is extremely knowledgeable on recent studies and treatments and thus is always providing what I believe is the best decisions for my health and recovery. Wait times are minimal and I don't mind waiting a few extra minutes for a doctor who I know will take their time with me in my appointment, ensuring all my questions are addressed and I feel comfortable with decisions. 100% Recommend!
Explained problem and treatment clearly.
Frequently asked questions about Robert Matlock, MD
How is Robert Matlock, MD rated?
Robert Matlock, MD has a 4.4 star rating with 20 reviews.
When is Robert Matlock, MD open?
Robert Matlock, MD is closed now. It will open at 9:00 a.m.
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