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Riverside Toyota
- Car Dealers
- Rome, GA
About this business
It Takes More Than Just One Happy Rome Customer to Earn the Trust of Drivers Throughout Cartersville, Dallas, Kennesaw, and Acworth. It Takes a Dynamic Team Just Like the One at Riverside Toyota. At Riverside Toyota, we’re dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you’ll stop by to trade an older model for a brand new Toyota vehicle. Our sales staff and our auto financing team have the bar set at the top... read more
Location details
131 US-411, Rome, GA, 30161, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Made an appointment for my oilchange and service. Asked them to look at the uncharacteristic creak and squeak on my 2021 Toyota Tacoma, and also the outside thermostat does not work properly when driving in pouring down rain conditions. Causing the AC not to work (because the truck thinks it's -20 degree outside). Go to pick up truck, and they just hand me the keys. I ask about the two things I had checked and I get a rude man coming to to tell me that they couldn't replicate the issue. I said it has to be pouring down rain.... read more
I think I was ripped off by them! After buying a car, I took it to Riverside Auto Group to have it checked out. I asked them if they were a Cadillac Certified Dealer and the service advisor assured me they were. I took it in on July 26, 2021. Lane Assist was showing on dash. They did not fix that; charged me $2580.24 for a check-up on car. Gaskets, seals, sealant and manifold, filter kit, . Labor $2580.24 Parts $1315.21 Total $3895,45 I told them that was outrageous!! But, I couldn't get my car without paying. And, that ... read more
Business response:
For starters, We did not sell you this vehicle. I would like that to be clear. We informed you of the charges to fix the car before we did the work. We do not start $3000 jobs without approval from a customer. So you approved the work. So no, we would not give you your car without you paying for it....... As far as the time frame... We do not control the flow of parts. Sometimes it takes time to get things as most people are aware these days. We are certified.... However with our experience with you, we are ok with you takin... read more
Pathetic service by managers over there . They gave me a Vehicle which had multiple issue one of which is that a brand new car doors doesn't shut how it is suppose to be upon complaining their response is push harder. Upon requesting an exchange they asked almost $4000 for a car which is cheaper than the one i bought. Will be definitely filing a case against them if they did not solve my issue as there is no refund or exchange provided which is unlawful by Consumer Protection Act.
Business response:
We did offer to trade with you at your request. However, you did not agree to the trade numbers. Unfortunately, you nor I can dictate the values of vehicles at our own discretion to our liking. The vehicle has a warranty to cover any issues like the one you are refencing. We did address the issue and compared it to other vehicles and found that they close the same as the one you purchased. If you would like to take it to another dealership to have a second opinion on the matter that is completely acceptable. The warranty is ... read more
Called to set an appointment for AC service on 2017 GMC Sierra drove from ** waited for two hours they fixed a Recall from manufacture and then told me that it would be a 150.00 diagnostics fee and two hours labor total of around 400.00 to tell me how much it would cost to fix AC. I asked why i wasn't told this in advance i would have taken it to another GMC dealer. Wasted an afternoon with these people! Very unprofessional!!
Business response:
Hello Mr. **, The A/C is a fickle component and is hard to diagnose at times. Upon looking at your vehicle we discovered there was no refrigerant in the system. In order to accurately assess the problem it would be necessary for us to do a system evacuation and complete recharge with a dye inserted to detect where the leak may be. We do this to avoid replacing a component we "think" might be bad and risking the chance of being wrong. I apologize our service advisors were not clearer on the services and the steps needed to su... read more
Service manager needs serious training on how to interact with customers. I feel sorry for those that work under him, because I'm sure they have to endure plenty every day. He will not admit when he is wrong and in no way tries to provide a solution to any problems and exhibits zero managerial skills. He will bold face lie to you. When you provide proof he will just make something up. He cares zero about the customer. He does not inspect the work. Every time I have had work performed here I have had to clean oil off of my da... read more
Business response:
After researching further I did find a 2006 Prius under the name **. The customer accused the service dept. of draining her Freon out of her vehicle so we could sell her a repair on her A/C. All transactions here are recorded on video. After reviewing the video of her vehicle being serviced and debunking her accusations there was not really any further actions to be taken. It is easy to blame others for our hardships, harder to accept it when they are proven wrong. Sincerely, ** G.M. Riverside Auto Group
Frequently asked questions about Riverside Toyota
How is Riverside Toyota rated?
Riverside Toyota has a 4.6 star rating with 3,850 reviews.
When is Riverside Toyota open?
Riverside Toyota is open now. It will close at 7:00 p.m.
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