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Riverside Ford
- Car Dealers
- Macon, GA
About this business
We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs!
Location details
2089 Riverside Dr, Macon, GA, 31204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Buying a vehicle at Riverside Ford in Macon GA IS a absolute disappointment. My dad purchased a **** Ford ******** from them with *** miles. HE HAS BEEN A LOYAL FORD CUSTOMER FOR OVER 35 YEARS BUT THIS EXPERIENCE HAS SERIOUSLY IMPACTED OUR VIEW OF FORDS PRODUCTS AND THE DEALERSHIPS THAT SALE THEIR PRODUCTS. FIRST OFF THE THIS SUV WAS A RECENT TRADE IN, I CAN SEE WHY THE PREVIOUS OWNER TRADED IN THE SUV BUT I DON'T UNDERSTAND AS TO WHY RIVERSIDE FORD WOULD SO QUICKLY RESALE A PRODUCT THAT HAS SO MANY ISSUES WITH OUT DOING A D... read more
Business response:
***. *******, You and I spoke several times individually, in addition to several conference calls with my service director, Keith H*****. I do not repair vehicles which I why I defer to my Service Director's input. We repaired every problem the vehicle had - at no cost to you or your father. It was traded in the day before it was purchased. We put it through a full diagnosis that all used vehicles get, spending nearly $1,000 on it. It had no issues at the time of the diagnosis according to the inspection report. We had to or... read more
The worst place you could ever take your car or truck to. Wouldn't give them even a 1 star but i had to select something.
Business response:
<p>Amber: This is the email I sent you yesterday. I have called you two times, responded to your Facebook post (you have since hidden the post from me) and emailed you twice. You have not responded to anything.</p><p>Amber, I've called you a couple times as well as emailed you about an incident at Riverside Ford yesterday. We both know there is a lot more to the story than your post on Facebook leads people to believe. You paid for a basic and simple oil change and no other services were performed, but we did recommended t... read more
One star is better IMO but here we are I took my car into the shop to have a new clutch installed. Two days later it goes to making even worse noise. Now they are refusing to fix it. $621 to fix something and its not even fixed. I Wouldn't take my car or truck here. Nor would I ever do business with them again they're not trustworthy nor honest. The people working there have a bad attitude and aren't even professional. DONT GO HERE ‼ Service advisor called me a ******* as she is walking off.
Business response:
**. ******, This repair was done in March of this year. We have already spoken to you about the clutch repair on your 1998 ******* in April of this year. We drove your vehicle and heard no such noise in the transmission. We spoke to you and your grandfather.
6 x 40 miles, 2 unreturned calls and no service.
Business response:
I do apologize for the inconvenience. I have checked in on this situation for you and appears that the problem has been resolved. I will call and see if I can provide any further assistance. Corey P****** Service Manager Riverside Ford
Over the years, I have bought several cars here and I use the service department often. I am always treated with respect.
At Riverside, they are sneaky & disingenuous at best. I knew I had some credit issues & when it turned out that I owed a lot more on my car than I was worth & I told them I couldn't afford to pay more than I was presently paying, I told the that it was fine. I would just keep the car I have now & recheck in 6-12 months. They then proceeded to "shop" me around the whole country apparently. I have so far gotten 7 rejection letters. They did this without my knowledge or permission. I checked my credit when I went to them & beca... read more
Business response:
There would be no reason for us to submit a loan application for a customer who was not interested in purchasing a vehicle from us. It's not something we do for fun or to intentionally harm someone. We do so only at the request of the consumer. We were given all pertinent information to attempt to secure a loan including job, income, social security number etc... A trade appraisal was conducted and a transaction was pursued with the customers knowledge and presence. We are very sorry she is upset but we did not do anything "... read more
I had to take my F150 back 3 days after they worked on it. The check engine light came on. So I returned for them to run a diagnostic on it. While there someone took money out of my vehicle that was mistakenly left in the truck. Of course no one admitted to doing it. But I know they did. They have some shady characters working in that service department. One of the service supervisors was very cavalier about the situation. It took everything in me to not erupt. Had to file a police report. I will say that the amount of money... read more
Business response:
My Name is Keith H*****. I am the service director at Riverside Ford. I am the manager that Mr. ***** spoke to on the day he returned for his check engine light. I do not take this kind of thing lightly and did everything possible to verify Mr. R****** concern about money missing from his truck. I have the same employees that I have had for years. The employee that worked on his truck is a 15 year employee of Riverside Ford. While Mr. R****** truck was here it was in view of several security cameras. I have reviewed the secu... read more
You must go see Darrell H!!!! He is the best. I hate going to car dealerships.... this man has totally changed my mind about car salesmen. He is so genuine, caring and honest! He has so much integrity and knowledge. He is truly an expert and will do everything he can to get you in the vehicle you want
They used to be excellent, not anymore. Took a ********* in for a door ajar light Intermittently coming on, the car is under a bumper to bumper warranty. Of course first they to explain how much it would be to diagnose the problem before they would even look in the computer to see my service history/maintenance plan, can you see me yawning hear, this is a nuisance but not the critical reason as to why I'm writing this. So they were able to fix the door ajar problem I think, since it was a intermittent problem i'm going to pr... read more
Business response:
Customer has been contacted and scheduled to bring Vehicle in on 8/14/2019 for her concerns to be resolved.
Frequently asked questions about Riverside Ford
How is Riverside Ford rated?
Riverside Ford has a 4.4 star rating with 1,860 reviews.
When is Riverside Ford open?
Riverside Ford is closed now. It will open tomorrow at 9:00 a.m.
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