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Rita's Italian Ice & Frozen Custard
- Ice Cream & Frozen Yogurt
- Baltimore, MD
About this business
Rita’s Italian Ice & Frozen Custard is the largest Italian Ice concept in the nation. With over 600 shops operating in 32 states, our popular chain offers a variety of frozen treats that will leave your taste buds wanting more! Italian Ice - our famous Italian Ice is made fresh daily, featuring real fruit flavors that burst with refreshing goodness. Frozen Custard - our rich Frozen Custard is a creamy delight. Layered Gelati - a perfect blend of Italian Ice and Frozen Custard in our layered Gelati. Blenders drink lineu... read more
Location details
3724 Boston St, Baltimore, MD 21224, Baltimore, MD, 21224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 12:00 p.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 9:00 p.m. |
Very good customer service
Someone get these kids a crash course in customer service. Rita’s would be better off putting a vending machine here or automating their kiosk. I get it. It’s hot, you’re busy. But for what you won’t step up to do, someone else will for your wage. Greet people. Acknowledge you’re slammed. Speak up. Look at folks when you talk to them. It does wonders when you’re engaged in your job when you work in food service. Shave ice and gelati here is okay, but the service sucks. Grab a frozen treat at your local grocer instead.
I am writing to express my disappointment regarding the customer service I received this evening at your location. As I approached the window to place an order, one of the employees—a light-skinned young woman with brown braids—looked directly at me and then closed the window without saying a word. I stood there in confusion, unsure of what was happening. Shortly after, another employee—a dark-skinned young woman with red hair and glasses—came to the window, looked at me, but did not acknowledge me or offer assistance. Inste... read more
Love Rita’s. It never fails to make my day. They have all the options here. Parking is kinda annoying but if you go behind the iron rooster there are spots. There’s also a playground next door!
Frequently asked questions about Rita's Italian Ice & Frozen Custard
How is Rita's Italian Ice & Frozen Custard rated?
Rita's Italian Ice & Frozen Custard has a 4.1 star rating with 48 reviews.
When is Rita's Italian Ice & Frozen Custard open?
Rita's Italian Ice & Frozen Custard is open now. It will close at 9:00 p.m.
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