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Ridge Crossings Apartments
- Residential Leasing
- Hoover, AL
About this business
Location details
100 Tree Crossings Pkwy, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I was a tenant of Palo Verde. I left due to irresponsiveness, staffing issues and cohesively, and lack of hot water. Upon leaving, they charged me $2093 for "damages". One of which is a $1270 charge for plank replacement that was not mentioned during the walk through bc there was no damage to the planks. After great stress due to poor management and miscommunications, I'm now left with a bill that I will have to take to small claims court to resolve. I have a detailed description of my experience that is greater than 2000 wo... read more
Business response:
Palo Verde thanks Resident for taking the time to provide feedback. We strive to provide exemplary customer service, and we apologize for any negative experience that Resident may have had with the move-out process. Upon receiving her review, we contacted Resident to discuss the move-out statement with her directly and reached an agreement as to the amount owed. As a result, this matter has been amicably resolved.
I was a tenant of Palo Verde. I left due to irresponsiveness, staffing issues and cohesively, and lack of hot water. Upon leaving, they charged me $2093 for "damages". One of which is a $1270 charge for plank replacement that was not mentioned during the walk through bc there was no damage to the planks. After great stress due to poor management and miscommunications, I'm now left with a bill that I will have to take to small claims court to resolve. I have a detailed description of my experience that is greater than 2000 wo... read more
I was a tenant of Palo Verde. I left due to irresponsiveness, staffing issues and cohesively, and lack of hot water. Upon leaving, they charged me $2093 for "damages". One of which is a $1270 charge for plank replacement that was not mentioned during the walk through bc there was no damage to the planks. After great stress due to poor management and miscommunications, I'm now left with a bill that I will have to take to small claims court to resolve. I have a detailed description of my experience that is greater than 2000 wo... read more
I was a tenant of Palo Verde. I left due to irresponsiveness, staffing issues and cohesively, and lack of hot water. Upon leaving, they charged me $2093 for "damages". One of which is a $1270 charge for plank replacement that was not mentioned during the walk through bc there was no damage to the planks. After great stress due to poor management and miscommunications, I'm now left with a bill that I will have to take to small claims court to resolve. I have a detailed description of my experience that is greater than 2000 wo... read more
Business response:
Palo Verde thanks Resident for taking the time to provide feedback. We strive to provide exemplary customer service, and we apologize for any negative experience that Resident may have had with the move-out process. Upon receiving her review, we contacted Resident to discuss the move-out statement with her directly and reached an agreement as to the amount owed. As a result, this matter has been amicably resolved.
I moved to *************** 5years ago September I decided to moved to a larger unit at *************** my lease was ending August 31 I was still charged ****** dollar in transfer fee I had a ****** dollar deposit that ****** dollar was used for painting unit ************************************************************** 2020 I wrote a letter took pictures totally ignored some of my property was damaged by the soot coming thru the vents I have called left letter at leasing office for anyone to make me understand after living ... read more
I moved to *************** 5years ago September I decided to moved to a larger unit at *************** my lease was ending August 31 I was still charged ****** dollar in transfer fee I had a ****** dollar deposit that ****** dollar was used for painting unit ************************************************************** 2020 I wrote a letter took pictures totally ignored some of my property was damaged by the soot coming thru the vents I have called left letter at leasing office for anyone to make me understand after living ... read more
I moved to *************** 5years ago September I decided to moved to a larger unit at *************** my lease was ending August 31 I was still charged ****** dollar in transfer fee I had a ****** dollar deposit that ****** dollar was used for painting unit ************************************************************** 2020 I wrote a letter took pictures totally ignored some of my property was damaged by the soot coming thru the vents I have called left letter at leasing office for anyone to make me understand after living ... read more
I moved to *************** 5years ago September I decided to moved to a larger unit at *************** my lease was ending August 31 I was still charged ****** dollar in transfer fee I had a ****** dollar deposit that ****** dollar was used for painting unit ************************************************************** 2020 I wrote a letter took pictures totally ignored some of my property was damaged by the soot coming thru the vents I have called left letter at leasing office for anyone to make me understand after living ... read more
Wish there's 0-star option Please don't be fooled by slogans in the leasing office, they are racists, they don't care about their customers They show you a model, they tell you your place is going to be better, then you discover the disaster when you move in I rented the premium view, top floor, high ceiling, "renovated" (was no near acceptable, it's a joke so they charge you more money, i also discovered that renovated places, are ones which aged very bad, they had to cosmetically do the bare minimum to make them rentable b... read more
Business response:
Sorry you had a bad experience, but please know that Steadfast Management has not involvement with this property since August 2020 and cannot really respond.
Frequently asked questions about Ridge Crossings Apartments
How is Ridge Crossings Apartments rated?
Ridge Crossings Apartments has a 3.2 star rating with 611 reviews.
When is Ridge Crossings Apartments open?
Ridge Crossings Apartments is closed now. It will open tomorrow at 9:00 a.m.
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