Ride2MD

Steven V. 

on Birdeye

3 weeks ago

Negative 10 if possible. This company is an insult to elderly Medicare patients who are required by their insurance carriers to use them. Horrible service and already customer service. Didn't expect an English spelling rep. Late or no shows, followed by how long calls and hang ups to get the ride. Excessive wait times over 90 minutes. This company does not care about elderly patients and should be avoided if possible. 

Norma Jeanne T. 

on Birdeye

2 months ago

Where to start?!  First, he was late showing up, van was too big for us to get into. I’m 80 and husband is almost 92. The step up was too high into the vehicleand we both would have fallen getting in if not for the driver holding our backs. Next, the driver proceeded to go the wrong direction. I tried to explain it but it wasn’t getting through. I asked if he spoke English and he said NO.. okayyy. Tried explaining he was going wrong way but GPS was put in as wrong destination, As he was trying to figure it out, he came to a ... read more

Marvin G. 

on Birdeye

3 months ago

I want to add that I have personally experienced the exact same problems. These companies make more money by sending out their own contracted drivers instead of using rideshare services like Uber or Lyft—even when the insurance company tells us that rideshare is an option. That is simply not true. It’s misleading. The truth is this: If they send a rideshare service, it is cheaper and faster. But if they send their own drivers, they can charge the insurance company hourly rates, fuel, miles, wait time, and travel time—which ... read more

J L. 

on Birdeye

7 months ago

It would be wonderful of they showed up on time or even at all!!! Sooo many late or missed appointments; so many rides I took on my own with Uber