Reynolds Optical Co.

Arthurdog 

on Citysearch

14 years ago

...still waiting to get my glasses... – I want to retract my negative review..I did get my glasses in the knick of time before my trip, they fit well and they came in nice cases with cleaning cloths. 

Finefemme 

on Citysearch

14 years ago

They treat you badly – I asked for clip ons for my glasses, and they charged me and never delivered them. I waited 2 months, calling every week. Finally I asked for my money back. They wouldn't give it to me. Then they said I would have to give them my glasses for 2 weeks so they could get the clip ons made. I can't see without my glasses so I told them I couldn't do that. After 5 or 6 calls (one from a friend who's a lawyer) they finally said they would get the clip ons made. I finally got them 4 months later. Never going b... read more

TH Inkwell 

on Citysearch

14 years ago

Salespeople are like used car salesmen – Be very careful when you go to Reynold's Optical. Many of their sales people will cling to you like leeches; offering incessant unsolicited opinions and pulling out glasses to have you try on. They seem to believe their customers are idiots - as if they know nothing about design, color, optics, their own facial shape, personality , or even their own preferences, and the sales people WILL NOT take a hint to just leave you in peace to shop for frames. There was one little tattooed man w... read more

Alice b w 

on Citysearch

14 years ago

poor service – Be aware before you go that they won't let you take a photo of yourself in any of their frames. Apparently they're afraid that you might find the frames somewhere else cheaper. This seemed really strange to me, but the salesgirl assured me this was now standard practice. I then went to four other places in town, who all happily took snapshots of me in different frames so I can compare the pics at home, and e-mail to friends for opinions. I'll be buying from one of those four. 

pokearound 

on Citysearch

15 years ago

Never again !!! – I understand no one is perfect,yet this place failed SO MANY TIMES . I broke my frame, go into store, purchase replacement frame and have lenses installed. Whoooa...Lenses are now cloudy as if smudged by fingers. Employee says he must have over heated lenses while inserting. Business informs me that I need to pay half of replacement cost.....?!?!?! Did your employee not damage my lenses? Your employee readily admitted to overheating the lenses and thereby damaging them. It took me several weeks, lots of hea... read more

RuffDox 

on Citysearch

15 years ago

Poor communicators and don't take responsibility 4 mistakes – Promised new glasses in two weeks. I called them after three weeks and they said they'd had a problem but would "rush" them, which to them meant two more weeks. After six weeks I hadn't heard from them and sent a fax to cancel the order. They refuse to reverse the credit charge and give my money back and now claim that (as if being over a month late, making no effort to communicate, and taking two months to make glasses (which are generally available in an hour fo... read more

yawn4u 

on Citysearch

16 years ago

2 sides to every story – I used to work there and know how hard it is when helping unreasonable and rude customers. Before complaining about a broken frame, ask yourself; did you buy it for $20 off their sale table? (there's a reason it's on sale. you get what you pay for) Before bitching about coatings coming off 2 years later ask yourself; would I find it unusual for a pair of jeans I wear several times a week to start to show signs of wear over time? Before you purchase something maybe you should find out what you're gett... read more

djsee 

on Citysearch

16 years ago

Horrible advice and refusing to rectify it – The workers at this shop talked me into buying frames that were completely inappropriate for my prescription, and now that I've learned this from other sources and am completely unable to wear these glasses they refuse to rectify the situation. I have been too busy to get back there, so now they say it's too late for me to pay the fee to get new lenses. They should rectify the situation for FREE, as it was their unprofessional advice that led me astray in the first place. THEY are... read more

daste2 

on Citysearch

16 years ago

this place is the WORST.....the positive reviews below MUST be fake!!! – The half-dozen or so reviews below have GOT to be done by the staff and/or friends of the staff or owners of this despicable excuse for a business!! Hmmm, let's see, these "reviews" are: A) all in a row B) insanely over-the-top C) done by "users" with seriously questionable screen names D) definitely BS because my wife and I know what a useless place Reynolds is, and so do the other REAL people who honestly had trouble there and wrote reviews about thei... read more