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Retrax
- Manufacturing
- Grand Forks, ND
About this business
Location details
5400 32nd Ave S, Grand Forks, ND, 58201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a Retrax truck cover for my F150. i received a damaged product inside the box. when i called the company for help. they said i have to pay additional fee to get it fixed. I will never buy any product from this company as they have very poor quality material and bad customer service.
Business response:
This review is tied to the previous one left by Salman **** and is the same issue and both customer are referring to one cover owned by them. The poor quality that is referred to is related to the customer not removing the protective film during the install and the sun melted it on to the cover as it was left on there. The cover the customer is speaking of was purchased January 2018 and was installed in June 2019 over 1 year later. The order was placed by an e-tailer and shipped directly to the customer and no damage was rep... read more
DONT BUY ANY PRODUCT FROM THIS COMPANY! Awful experience buying product from them and very bad quality. I bought a Retraxpro MX truck cover. They sent me refurbish used item, it looked used and the plastic film to protect the paint was already shattered when I removed from the shipping box. tried many times to remove the film it wont come off as its melted. when I called customer service for the issue. they said I should pay additional $300 dollars for new.
Business response:
The cover the customer is speaking of was purchased January 2018 and was installed in June 2019 over 1 year later. The order was placed by an e-tailer and shipped directly to the customer. We do not sell any refurbished covers as we request our products be field destroyed. Plastic film is placed on all of our brand new covers to protect them during shipment and install in case of scratching. This is referenced on our install guide found at https://retrax.com/images/InstallGuides/IRRTX_RetraxStandardInstall032819.pdf on the b... read more
Frequently asked questions about Retrax
How is Retrax rated?
Retrax has a 3.2 star rating with 27 reviews.
When is Retrax open?
Retrax is closed now. It will open tomorrow at 8:00 a.m.
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