Residence Inn by Marriott Washington Downtown/Convention Center

Tim MUHIČ 

on Google

3 days ago

1/10 – SHOCKING EXPERIENCE! COMPLETELY UNACCEPTABLE SERVICE FROM A MARRIOTT HOTEL! This was hands down one of the worst hotel experiences we have ever had. We booked and paid for a room for THREE ADULTS, clearly advertised and confirmed with one bed and a sofa. However, when we arrived, we were given a room with only ONE BED and NO SOFA. When we complained, the hotel manager actually suggested that THREE GROWN ADULTS should sleep together in a single bed meant for two people. Seriously? Is this the level of hospitality Ma... read more

Noel T 

on Google

a week ago

First off, we decided to stay with Marriott for our thirteenth wedding anniversary celebration but we soon regretted our decision immensely. I called ahead making sure our set up was perfect for our anniversary and they assured me it would be. Upon arrival, the concierge was very rude and didn’t help when asked about the restaurant reservations for our dinner. They also didn’t ever once mention it was our anniversary or leave a gift or offer a later check out (like Hyatt has done in the past). The continental breakfast was s... read more