Republic Services

darlenesimon 

on Citysearch

17 years ago

to much negative – i have been with CSI for a long time. I have found there service to be quit good. I have recently had to change names on my bill. I did not have any hassel . I have found there customer service to be quit helpful. Thank you. We should be glad that there is a service that takes the time to get the information they need to give you the service you are paying for. Thanks CSI for many years of wonderful service. 

jyoung4256 

on Citysearch

17 years ago

avoid – their phone people have no people skills and can't follow thru on a simple order to pick up additional items which they get paid more for, very, very unreliable...never use again, I had to dispose of the items myself 

CyndeeLou 

on Citysearch

17 years ago

Run As Far As You Can – This company is really bad. Half the time they skip my street. I used to recycle, but they missed me so much I quit. I used to call, but now they leave you on hold for a half an hour. Who has time for that? The customer service people never act like they really know anything about recycling. They say they'll send someone back, but they never do. One time they refused to take my newspapers that were bundled neatly together and tied with a rope, just like the City's instruction flyer said to do. When I ... read more

AndreaStrunk 

on Citysearch

17 years ago

By far the worst service in town! – Even from a commercial perspective, this company is terrible. I have to place 4 calls to get service provided and am always told another excuse as why they have not do anything yet. After two (2) different go arounds with their service and customer service department, I have finally had enough. I have never spent so much of my time trying to get something serviced. After this last go around, I decided to pay the early contract termination fee just to get them out of my life. It will be mon... read more

nitro201 

on Citysearch

17 years ago

I understand BUT – I understand the people that are upset, BUT where do you live?? CSI has two locations OH & KY and the best I have seen is in KY. The guys are friendly and when they forget to pick something up they come back and get it that day. In Covington they pick up everything that is layed out and in the other towns too. I hope it isn't KY you are having problems with. 

mkuhn 

on Citysearch

17 years ago

Not interested in their customers, only their bottom line. – I would not recommend CSI to anyone. They charge more than the competitor (Rumpke) and offer you less. They recently changed their pick-up to ONLY items in a CSI container. This means that if you have more garbage than will fit in the conatiner they provide they will not pick it up. This can mean you have to save that garbage another week! How great is that? I just called to cancel our service and the CSI rep didn't even bother to ask why we were cancelling. It onl... read more

ti5019 

on Citysearch

18 years ago

Horrible horrible horrible – This company is a joke. They alledgedly provide a service - a service for which they bill you 3 months in advance. Thats right. They expect you to pay for three months of their "service" in advance. Does the gas and electric company bill you three months in advance? Cable or satellite tv? Nobody - nobody gets away with billing their customers three months in advance - and their service is miserable. They don't pick up the trash in bad weather, they don't come every week and they force you to pay ... read more

looey 

on Citysearch

19 years ago

lost, we'll take care of it, your call is important to us – they can't find my house! throughout my 4 year history with CSI, i haven't had many complaints. i put the waste and recycling out, and they pick it up. i pay my bill and they continue to pick stuff up.... until last june that is. formerly an isolated event that our trash or recycling would get missed, now it happens like its taking maalox... with regularity! i have fond memories of calling then. a human would answer and resolve the issue that day or the next, no big... read more